Reference Number |
Related Article |
Found
In |
Fixed
In |
Issue Description |
Resolved - non-critical (DLP Endpoint Complete) |
DLPW-8631 |
- |
11.6.300 |
11.11.0 |
Issue: An issue is observed where the Removable Storage File Access Device rule fails to block file access for CD/DVD devices even when the Device Type is set to CD/DVD and the True File Type is set to Actual File Type. |
DLPW-8867 |
- |
11.9.100 |
11.11.0 |
Issue: An issue is observed where Trellix DLP Endpoint moves blocked files to Quarantine folder in plain text when Removable Storage Protection Rule's reaction is set to Block. |
DLPW-9865 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed where the Cloud Protection rule doesn't block files uploaded to OneDrive. |
DLPW-10013 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed in Windows 11 where the Plug and Play Device rule fails to block UAS (SCSI) storage devices. |
DLPW-10122 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed where the USB device is redirected from the host machine to the Citrix virtual machine. This allows users to access or write to the device even when the Citrix VAD Device Rule (formerly the Citrix XenApp Rule) is applied. |
DLPW-10287 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed where sensitive files aren't blocked when a folder containing sensitive files is being dragged and dropped onto Microsoft Teams. |
DLPW-10517 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed in which the Application File Access Protection rule fails to block files when copied to removable media. |
DLPW-10528 |
- |
11.6.800 |
11.11.0 |
Issue: An issue is observed where Microsoft Outlook displays the following error message when sending an email:
"The Send operation failed because the item was deleted before it was sent". |
DLPW-11137 |
- |
11.10.200 |
11.11.0 |
Issue: An issue is observed in which evidence files in .pdf format are automatically appended with the .txt extension. |
DLPW-11163 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed that prevents updating to the latest version of Trellix DLP Endpoint 11.10.x. |
DLPW-11186 |
- |
11.10.100 |
11.11.0 |
Issue: An issue is observed where the Plug and Play Device rule fails to block files printed via USB devices. |
DLPW-11657 |
- |
11.10.200 |
11.11.0 |
Issue: A localization issue is observed that occurrs after updating Trellix DLP Endpoint to the latest version. |
DLPW-7985 |
- |
11.9.100 |
11.10.200 |
Issue: The Web Protection Rules don't block the files uploaded to a website from a shared network. |
DLPW-9646 |
- |
11.9.100 |
11.10.200 |
Issue: The GPT.ini file gets corrupted whenever a change is being made to the DLP policy or to the Windows client configuration. |
DLPW-9809 |
- |
11.6.0 |
11.10.200 |
Issue: An issue is observed that prevents Microsoft Edge and Google Chrome browsers from loading websites when DLP Endpoint is installed. |
DLPW-9662 |
- |
11.6.500 |
11.10.200 |
Issue: Emails sent are being held in the Microsoft outbox. |
DLPW-9099 |
- |
11.9.100 |
11.10.200 |
Issue: The Outlook Background Processing resets the specified maximum analysis time. |
DLPW-8686
DLPW-9088 |
- |
11.6.600 |
11.10.200 |
Issue: The encrypted emails are stuck in the DLPOutbox, even if the mails are being sent from Microsoft Outlook. |
DLPW-9074 |
- |
11.6.600 |
11.10.200 |
Issue: The uppercase letters in the file name are changed to lowercase letters when a discovery scan is being performed on DLP Endpoint. |
DLPW-9746 |
- |
11.6.0 |
11.10.200 |
Issue: The DLP Incident Manager | Classifications | Unique Match Strings display 0 rather than 1 when a definition is being triggered. |
DLPW-9584 |
- |
11.6.600 |
11.10.200 |
Issue: Azure Information Protection (AIP)-labeled emails fail to display content markings in the email when the Trellix DLP add-in is running. |
DLPW-9761 |
- |
11.6.0 |
11.10.200 |
Issue: Zipped folders containing PNG or JPEG files are blocked, even if the folder is added as an exception. |
DLPW-9820 |
- |
11.6.0 |
11.10.200 |
Issue: Microsoft Outlook crashes and can't accept or send meeting invites when running Trellix DLP. |
DLPW-9806 |
- |
11.6.701 |
11.10.200 |
Issue: Trellix DLP Endpoint fails to prevent file uploads from Microsoft Edge and Google Chrome browsers using Distributed File System (DFS) paths. |
DLPW-9972 |
- |
11.6.0 |
11.10.200 |
Issue: Clipboard protection doesn't prevent copying and pasting into the Firefox browser when the source destination is set to Is any web URL in the Condition tab. |
DLPW-9986 |
- |
11.6.0 |
11.10.200 |
Issue: .dll file types aren't mapped to executable file types, which causes false-positive incidents. |
DLPW-10028 |
- |
11.10.100 |
11.10.200 |
Issue: Trellix DLP Endpoint deletes empty folders using the Junction method. |
DLPW-10148 |
- |
11.6.0 |
11.10.200 |
Issue: Trellix DLP fails to monitor credit card numbers stored in a text file. |
DLPW-10071 |
- |
11.6.0 |
11.10.200 |
Issue: Trellix DLP Endpoint for Windows doesn't detect and report Internet Calendar Scheduling files. |
DLPW-9859 |
- |
11.6.700 |
11.10.200 |
Issue: Microsoft Edge and Google Chrome browsers load slowly when fcagchrome64.dll is enabled. |
DLPW-9469 |
- |
11.6.0 |
11.10.200 |
Issue: Trellix DLP Endpoint prevents files from being moved from the local drive to Google Drive for Desktop. |
DLPW-9991 |
- |
11.10.100 |
11.10.200 |
Issue: Trellix DLP Endpoint can't be installed on Windows Virtual Desktop for Windows 10 and Windows 11 version 22H2. |
DLPW-10500 |
- |
11.6.0 |
11.10.200 |
Issue: Multiple users can access sensitive text files downloaded to the DLP/Temp folder. |
DLPW-9665
DLPW-9080 |
- |
11.6.100 |
11.10.200 |
Issue: Multiple duplicate emails are displayed in the outbox of Microsoft Outlook. |
DLPW-6265 |
- |
11.6.100 |
11.10.200 |
Issue: Web application control doesn't monitor or block website access in Firefox. |
DLPW-8609 |
- |
11.6.500 |
11.10.200 |
Issue: The destination URL is displayed incorrectly on the DLP Incident Manager page when a file is being uploaded. |
DLPW-10396 |
- |
11.6.0 |
11.10.200 |
Issue: False-positives are generated when the application file access protection rule is configured on Microsoft Teams. |
DLPW-10187 |
- |
11.10.101 |
11.10.200 |
Issue: Microsoft Outlook messages are being sent to the draft or outbox folders when using Trellix DLP Endpoint 11.10.0. |
DLPW-9912 |
- |
11.9.100 |
11.10.200 |
Issue: The application access protection rules don't block the feishu.exe application. |
DLPW-9862 |
- |
11.6.700 |
11.10.200 |
Issue: The print protection rule fails to trigger incidents when the content classification with file information is being used. |
DLPW-9252 |
- |
11.6.700 |
11.10.200 |
Issue: The password sharing rule isn't functioning properly when multiple password validators are being used in the ruleset. |
DLPW-9584 |
- |
11.6.600 |
11.10.102 |
Issue: AIP-labeled emails fail to display content markings in the email when the DLP add-in is running. |
DLPW-9768 |
- |
11.10.100 |
11.10.102 |
Issue: The .NET Framework 4.7.2 Installer prevents DLP from getting installed. |
DLPW-9991 |
- |
11.10.100 |
11.10.102 |
Issue: An issue is observed where Trellix DLP Endpoint couldn't be installed on Windows Virtual Desktop for windows 10 and windows 11 version 22H2. |
DLPW-10194 |
- |
11.10.0 |
11.10.102 |
Issue: DLP Endpoint deletes empty folders using the 'Junction' method. |
DLPW-10239 |
- |
11.10.100 |
11.10.102 |
Issue: Microsoft Outlook's throughput and performance-related issues are observed and an issue is seen where sent mails are held in the Outbox. |
DLPW-10278 |
- |
11.10.100 |
11.10.102 |
Issue: Microsoft Outlook crashes when meeting invites with Titus labels are sent or accepted. |
DLPX-2451 |
- |
11.6.300 |
11.10.2 |
Issue: Incidents were generated for folder paths containing spaces in the folder name, even when the folders were listed under Ignored Processes. |
DLPX-2461 |
- |
11.6.0 |
11.10.2 |
Issue: macOS is observed to consume CPU and memory while executing or completing the discovery scans. |
DLX-2778 |
- |
11.6.0 |
11.10.2 |
Issue: DLP Endpoint for Mac can't detect the Internet Calendar Scheduling files. |
DLPW-8796 |
- |
11.6.600 |
11.6.800 |
Issue: The Microsoft Edge and Google Chrome browsers doesn't load websites when Trellix DLP Endpoint is being installed. |
DLPW-9806
DLPW-8673 |
- |
11.6.701 |
11.6.800 |
Issue: Trellix DLP Endpoint fails to prevent file uploads from Microsoft Edge and Google Chrome browsers using DFS paths. |
DLPW-9853 |
- |
11.6.702 |
11.10.100 |
Issue: The fcags.exe crashes and respawns even after a successful upgrade from 11.6.702 Hotfix to 11.10.01 Hotfix.
Workaround: Make sure to upgrade to DLP Endpoint 11.10.100 instead of DLP Endpoint 11.10.01 Hotfix. |
DLPW-9693 |
- |
11.6.600 |
11.6.800 |
Issue: The Microsoft Windows server 2012 R2 crashes and fails to restart after updating to Trellix DLP Endpoint. |
DLPW-8138 |
- |
11.6.300 |
11.10.100 |
Issue: Trellix DLP automatically installs Microsoft Visual C++ 2010 as a prerequisite. |
DLPW-7497, DLPW-8797 |
- |
11.9.100 |
11.10.100 |
Issue: A performance is observed in an endpoint system related to the algorithms used in Trellix DLP Endpoint. |
DLPW-8192 |
- |
11.6.200 |
11.10.100
11.6.800 |
Issue: Delays are observed when accessing data from network shares. |
DLPW-7728 |
- |
11.6.200 |
11.10.100 |
Issue: The Exceptions defined for manually classified .msg files doesn't execute for Web Protection Rules. |
DLPW-7737 |
- |
11.6.200 |
11.10.100
11.6.800 |
Issue: The HdlpDiag tool reports Trellix Agent status as disconnected, when the policy size is beyond 20 MB. |
DLPW-8075 |
- |
11.6.400 |
11.10.100
11.6.800 |
Issue: A file upload issue is observed by adding %OpticalDrive% to the beginning of the file path in ignored processes. |
DLPW-8296 |
- |
11.6.400 |
11.10.100
11.6.800 |
Issue: An issue is observed while copying sensitive content from PowerShell.exe and cmd.exe to Notepad aren't prevented. |
DLPW-8310 |
- |
11.6.0 |
11.10.100 |
Issue: True File Type classification prevents .mov files from being transferred to a removable storage devices. |
DLPW-8191
|
- |
11.9.100 |
11.10.100 |
Issue: Trellix DLP fails to block a concatenated zip and JPEG files that contained sensitive Information. |
DLPX-1791 |
- |
11.6.0 |
11.10.0 |
Issue: The 'Email Protection rule' fails to trigger incidents. |
DLPX-1833 |
- |
11.6.0 |
11.10.0 |
Issue: The 'Cloud Protection Rule' (CPR) prevents file uploads from Microsoft OneDrive for Business even if the CPR isn't enabled. |
DLPX-2194 |
- |
11.6.0 |
11.10.0 |
Issue: The 'Removal Storage Protection Rule' (RSPR) fails to report an incident when a removal
storage device was plugged into the system. |
DLPX-2256 |
- |
11.6.0 |
11.10.0 |
Issue: Trellix DLP Endpoint for Mac resets the bypass mode even if exemptions are set. |
DLPX-2268 |
- |
11.9.0 |
11.10.0 |
Issue: The 'Removal Storage Protection Rule' (RSPR) prevents file transfer to removal storage devices even if the file isn't encrypted. |
DLPX-2469 |
- |
11.9.0 |
11.10.0 |
Issue: Trellix DLP Endpoint for Mac is observed to be consuming high memory. |
DLPX-2855 |
- |
11.9.0 |
11.10.0 |
Issue: The Mac files can be copied to a removal storage devices by executing: sudo mount -u -w /
Volumes/your_USB_name. |
DLPW-8877 |
- |
11.9.100 |
11.10.0 |
Issue: Google Chrome and Microsoft Edge crashes and fails to launch after a Web Protection rule is created and assigned. |
DLPW-8865 |
- |
11.9.0 |
11.10.0
11.6.800 |
Issue: The Titus Classification is enabled in Microsoft Outlook that causes it to crash and the email isn't saved. |
DLPW-8848 |
- |
11.9.100 |
11.10.0
11.6.800
|
Issue: The Trellix DLP web incidents reports "Failure Reason: Text upload blocking is not available" when Timeout reaction is set to Block for text uploads. |
DLPW-8359 |
- |
11.9.0 |
11.10.0 |
Issue: A false-positive issue is observed where the incidents are generated when the Application File-Access Protection rule is used in Microsoft Teams. |
TSDP-7787 |
- |
11.9.0 |
11.9.0 Hotfix |
Issue: You see a system crash (blue screen) with Intel® 11th Gen CPUs. |
DLPW-8055 |
- |
11.6.0 |
11.10.0
11.6.800 |
Issue: Files gets copied from PowerShell ISE to the removable media devices. |
DLPW-7753 |
- |
11.6.400 |
11.10.0
11.6.800
11.6.701.4 |
Issue: The Outlook emails sent are held in the Outbox. |
DLPW-8670 |
- |
11.6.500 |
11.10.0 |
Issue: The URL information is missing when outlook.office.com opens in a pop-up window from the chromium browsers. |
DLPW-7436 |
- |
11.9.0 |
11.6.700 |
Issue: DLP fails to block Dropbox file transfers. |
DLPW-7569 |
- |
11.6.300 |
11.6.700 |
Issue: The DLP Incident Manager details page doesn't display device details in the Additional Information section. |
DLPW-7624 |
- |
11.6.500 |
11.6.700 |
Issue: Print Protection rule isn't capturing the evidence file name when the condition is set to "any data." |
DLPW-7633 |
- |
11.6.300 |
11.6.700 |
Issue: After DLP Endpoint removal, the DLP Adobe plug-in isn't removed. |
DLPW-7674 |
- |
11.6.100 |
11.6.700 |
Issue: The files labeled as Boldon James fails to generate an incident when the .TIFF or .PNG files are zipped. |
DLPW-7691 |
- |
11.6.0 |
11.6.700 |
Issue: DLP prevents Microsoft Outlook from previewing sent emails automatically in the Reading pane. |
DLPW-7728 |
- |
11.6.200 |
11.6.700 |
Issue: The exception defined for manually classified .msg files isn't honored for Web Protection Rule. |
DLPW-7970 |
- |
11.6.200 |
11.6.700 |
Issue: A false-positive issue is observed where the Clipboard Protection rule gets triggered. |
DLPW-8100 |
- |
11.6.0 |
11.6.700 |
Issue: Only spaces or empty lines are allowed in the Justification Description fields. |
DLPW-8127 |
- |
11.6.0 |
11.6.700 |
Issue: The file names in Chinese characters are displayed as corrupted text in the Evidence tab. |
DLPW-8137 |
- |
11.5.0 |
11.6.700 |
Issue: The DLP web incidents report "Failure Reason: Text upload blocking isn't available" when the Timeout reaction is set to Block for text uploads. |
DLPW-8161 |
- |
11.6.400 |
11.6.700 |
Issue: DLP isn't able to monitor Azure Information Protection classification files with the file name in Japanese. |
DLPW-8163 |
- |
11.6.400 |
11.6.700 |
Issue: The Microsoft Edge browser displays "--disable-quic-edge-redirect=Windows Protocol" error message. |
DLPW-8176 |
- |
11.6.500 |
11.6.700 |
Issue: Sensitive content isn't blocked when the printer driver uses uniFLOW Universal PclXL Driver. |
DLPW-8203 |
- |
11.6.400 |
11.10.0
11.6.700 |
Issue: Attachments aren't blocked from being dragged and dropped from Microsoft Outlook to web browsers. |
DLPW-8229 |
- |
11.6.500 |
11.6.700 |
Issue: Microsoft Outlook experiences a delay when sending emails that contain .zip files. |
DLPW-8286 |
- |
11.6.400 |
11.6.700 |
Issue: The PDF file name containing spaces doesn't open in web browsers. |
DLPW-8494 |
- |
11.6.400 |
11.6.700 |
Issue: Rules that contain certain Turkish characters fail to trigger the rule. |
DLPW-8517 |
- |
11.6.500 |
11.6.700 |
Issue: An excluded USB device gets automatically disconnected and reconnected to a system when the Exceptions based on the serial number are enabled. |
DLPW-8632 |
- |
11.6.500 |
11.6.700 |
Issue: PDF files fail to open in Acrobat Reader DC 20XX 32 bit due to the integration of third-party applications. |
DLPW-8673 |
- |
11.6.400 |
11.6.700 |
Issue: The Web Post Protection Rule fails to trigger an incident when a file is shared through Chrome or Microsoft Edge. |
DLPW-8637 |
- |
11.6.500 |
11.6.700 |
Issue: The Microsoft Edge and Google Chrome browsers crash when printing to a shared network printer. |
DLPO-9522 |
- |
11.6.300 |
11.9.100 |
Issue: The Classification Tester page halts and displays an error message. |
DLPW-7497 |
- |
11.6.300 |
11.9.100 |
Issue: A performance issue of an endpoint is observed related to the algorithms used in DLP Endpoint. |
DLPX-1369
DLPX-1416 |
- |
11.5.2 |
11.9.100 |
Issue: The Microsoft OneDrive's options aren't displayed in the finder window on the installation of DLP Endpoint for macOS. |
DLPX-1679 |
- |
11.6.0 |
11.9.100 |
Issue: The DLP Incident Manager doesn't display the evidence name and the file size even after the Removable Storage Protection Rules are triggered. |
DLPX-1792 |
- |
11.6.2 |
11.9.100 |
Issue: The discovery scan gets restarted due to the datalossd process crash on macOS. |
DLPO-9700 |
- |
11.8.0 |
11.9.100 |
Issue: An error occurs when a permission set is being edited and saved. |
DLPO-10137 |
- |
11.8.0 |
11.9.100 |
Issue: The EventParser.exe crashes. |
DLPW-5434 |
- |
11.3.0 |
11.6.600 |
Issue: An issue is observed when DLP becomes inoperative while performing screen capture and clipboard action. |
DLPW-7439 |
- |
11.6.200 |
11.6.600 |
Issue: The dummy emails remain in the Outbox even after the original emails are delivered to the recipients. A pop-up message displays on exiting Outlook: "You have messages in your Outbox waiting to be analyzed by McAfee DLP." |
DLPW-7508 |
- |
11.6.400 |
11.9.100
11.6.600 |
Issue: The Disable Windows Explorer preview pane functionality option in DLP Endpoint corrupts the registry.pol file. This option can be accessed from Menu, Policy Catalog, DLP <version>, Windows Client Configuration, Edit a policy, Screen Capture Protection, Windows Explorer Preview Pane. |
DLPW-7513 |
- |
11.6.0 |
11.6.600 |
Issue: The screen capture protection rule allows to capture the screen when the print screen option in the keyboard is used continuously. |
DLPW-7515 |
- |
11.3.0 |
11.6.600 |
Issue: The Release from Quarantine option displays for the shortcut file menu. |
DLPW-7516 |
- |
11.6.0 |
11.6.600 |
Issue: The DLP clipboard protection rule doesn't block the copy-paste action when a website is accessed in a Microsoft Edge browser using Internet Explorer mode. |
DLPW-7535 |
- |
11.6.200 |
11.6.600 |
Issue: An Event Parsing Issue is observed where the events generated by DLP Prevent aren't parsed when an email contains a Multi-Line subject. |
DLPW-7627 |
- |
11.6.100 |
11.6.600 |
Issue: The evidence file doesn't upload when DLP is connected to the corporate VPN. |
DLPW-7635 |
- |
11.6.401 |
11.9.100
11.6.600 |
Issue: The upgrade files created by DLP Agent aren't deleted automatically. |
DLPW-7676 |
- |
11.6.400 |
11.6.600 |
Issue: DLP doesn't block files that have 1,700 or more credit card entries. |
DLPW-7692 |
- |
11.6.400 |
11.6.600 |
Issue: The encrypted emails are held in the DLP Outbox, even if the mails are being sent from Microsoft Outlook. |
DLPW-8076 |
- |
11.6.500 |
11.6.600 |
Issue: The DLP services fail to start automatically after the system boots or reboots. |
DLPW-7726 |
- |
11.9.0 |
11.9.0.82 |
Issue: The blue screen of death error appears on the endpoints that have Hardware-enforced Stack Protection enabled. |
DLPO-9468 |
- |
11.6.0 |
11.6.500 |
Issue: An incorrect GUID is being used by Apple devices for the USB device class. |
DLPO-9486 |
- |
11.6.0 |
11.6.500 |
Issue: A delay in the ePO response is observed when the Permission Set for Global Reviewer is enabled. |
DLPO-9489 |
- |
11.6.200 |
11.6.500 |
Issue: Apache Log4j vulnerabilities are flagged owing to an unused AzureRunner.jar present in DLP extension. |
DLPW-7076 |
- |
11.6.0 |
11.9.0.82
11.6.500 |
Issue: Google Chrome becomes unresponsive owing to shadow stack violation on endpoints that have Hardware-enforced Stack Protection enabled. |
DLPW-7104 |
- |
11.6.0 |
11.6.500 |
Issue: An incident is triggered for a Removable Storage Protection Rule when you try to copy and paste classified data within the 'C' drive. |
DLPW-7541 |
- |
11.6.0 |
11.6.500 |
Issue: Unable to view the device details in the DLP Incident manager "Additional Information" section when you try to copy data to an external drive. |
DLPW-7730 |
- |
11.6.401 |
11.6.500 |
Issue: The web protection rules fail to block the files uploaded from a shared network drive. |
DLPO-9449 |
- |
11.6.100 |
11.6.500 |
Issue: ePO is unable to connect to MVISION Cloud after upgrading to ePO 5.10.0 Update 11.
Resolution: If you've upgraded to ePO 5.10.0 Update 11, make sure that you use the latest version of the DLP extension. |
DLPW-6956 |
- |
11.6.0 |
11.6.500 |
Issue: Google Chrome doesn't respond when the screen is being shared using Google Meet. |
DLPW-7102 |
- |
11.6.0 |
11.6.500 |
Issue: The Timeout Exceeded message is displayed owing to more processing of web posts. |
DLPW-7683 |
- |
11.6.0 |
11.6.500 |
Issue: Microsoft Edge and Google Chrome browsers are slow to load when fcagchrome64.dll is enabled. |
DLPO-8807 |
- |
11.6.0 |
11.9.0.82
11.9.0 |
Issue: The Evidence file share authentication fails, and doesn't allow the upload of evidence. |
DLPO-9330 |
- |
11.6.0 |
11.9.0.82
11.9.0 |
Issue: The US Social Security Number Randomization in Advanced Pattern is selected as deprecated and shows an incorrect description. |
DLPX-1362 |
- |
11.6.0 |
11.9.0 |
Issue: The DLP Endpoint for Mac doesn't block plug-and-play devices when using macOS BigSur. |
DLPX-1405 |
- |
11.6.0 |
11.9.0 |
Issue: The macOS crashes when DLP Endpoint for Mac is upgraded to version 11.6.0. |
DLPX-1406 |
- |
11.6.0 |
11.9.0 |
Issue: The DLP Endpoint for Mac generates multiple incidents when there's a network connectivity change. This issue occurs when a device is already plugged in. This issue is also observed when the device monitoring rules are added in DLP Policy. |
DLPX-1457 |
- |
11.6.0 |
11.9.0 |
Issue: An intermittent issue is observed with unmounting USB drives on macOS. |
DLPX-1500 |
- |
11.6.0 |
11.9.0 |
Issue: The datalossd process on macOS continues to consume more memory over time. |
DLPO-9314 |
- |
11.6.0 |
11.9.0 |
Issue: The Mac OS X Client Configuration with Shared Storage field accepts the wrong credentials and displays the message "Connection was tested successfully." |
DLPW-7540 |
KB95265 |
11.6.0 |
11.6.401.28
11.6.500 |
Issue: Acrobat Reader 32-bit crashes and displays the error message below:
Invalid plugin detected. Adobe Acrobat Reader DC will quit. |
DLPW-5419
DLPW-6526
DLPW-7183 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: Multiple web incidents are triggered from Microsoft Edge and Chrome without URL information when opening the browser or while browsing. |
DLPW-6154 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: An incident is caused for files downloaded using the Microsoft Edge. |
DLPW-6279 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: Emails are blocked owing to the email recipient detection. |
DLPW-6948 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: Incidents are generated with no or unknown URL information. |
DLPW-7229 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: Emails sent are held in the Outbox for an hour after Windows Client Configuration is enabled. The Enabling Windows Client Configuration is followed by Email Protection, Outlook Background Processing, and Enable Background Processing. |
DLPW-7243 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: Email gets held when the 'Do not deliver before' option is selected. |
DLPW-7303 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: A false-positive issue occurs in DLP-blocked PDF files, when opened in Microsoft Edge or Chrome browsers for viewing. |
DLPW-7313 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: Windows Explorer crashes owing to both the printer handler probe and copy file handler probe. |
DLPW-7323 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: DLP incident Manager doesn't show other device information for CD or DVD devices that are copied to an external drive. |
DLPW-7472 |
- |
11.6.0 |
11.6.401.28
11.6.401 |
Issue: UCE DLP Ethernet or Wi-Fi properties (NIC option) present in the network property can't be edited. |
DLPW-6950 |
- |
11.6.0 |
11.6.400 |
Issue: Copy-and-paste operations from the remote system to the local system fail to trigger incidents or notifications. You see this problem with DLP Endpoint on a remote and local system when the Clipboard Protection rule is blocked. |
DLPW-6909 |
- |
11.6.0 |
11.6.400 |
Issue: A blank dialog box appears after you click the three-dots (burger) menu. You see this issue after you select either of the following rules: 'Evidence Rule Name' and 'Evidence Rule Set Name.' The rules are found under Queries & Reports, New Query, Filter page. |
DLPW-6411 |
- |
11.6.0 |
11.6.400 |
Issue: The DLP Printer Protection rule doesn't block printing of text files from local Chromium-based browsers. |
DLPW-7095 |
- |
11.6.300 |
11.6.400 |
Issue: An open draft message in Outlook closes when you reply to another message. |
DLPW-6968 |
- |
11.6.200 |
11.6.400 |
Issue: Printing from a browser window (Chrome and Microsoft Edge) becomes unresponsive. The screen shows Not responding. This problem is still incurred after adding the processes (chrome.exe and msedge.exe) to the DLP exclusion list. |
DLPW-6436 |
- |
11.6.0 |
11.6.400 |
Issue: The CPU spikes on the process fcag.exe randomly to over 20% for more than 120 seconds. |
DLPW-6070 |
- |
11.6.0 |
11.6.400 |
Issue: Encrypted sent emails are held in the Outbox for an hour. You see this issue after you enable Windows Client Configuration, Email Protection, Outlook Background Processing, and Enable Background Processing. |
DLPW-6069 |
- |
11.4.200 |
11.6.400 |
Issue: You're unable to install the DLP client. The error message below is displayed during the failed install:
The module with the version of windows might not be compatible. |
DLPW-6313 |
- |
11.6.200 |
11.6.400 |
Issue: A DLP event generated from an endpoint with a Web Protection rule shows incomplete URL information. You see this issue when the events are viewed from the Chrome browser. |
DLPW-6160 |
- |
11.6.200 |
11.6.400 |
Issue: No URL information displays when you generate an incident report. |
DLPW-7130 |
- |
11.5.970 |
11.6.400 |
Issue: The Microsoft Information Protection label isn't detected (blocked) if the system boots outside VPN. |
DLPW-6991 |
- |
11.6.300 |
11.6.400 |
Issue: The DLP Endpoint 11.6.200 blocks file uploads to exempted URLs. |
DLPW-6955 |
- |
11.6.200 |
11.6.400 |
Issue: The destination URL isn't displayed in the 'Destination' column of the Incident Manager. You see this issue both in Chrome and Microsoft Edge browsers. |
DLPW-6948
DLPW-6947 |
- |
11.6.200 |
11.6.400 |
Issue: The DLP Incident Manager shows the incident destination (Matched URL and Web request URL) as "Not Available." You see this issue after you upgrade to DLP Endpoint 11.6.200. |
DLPW-6534 |
- |
11.6.100 |
11.6.400 |
Issue: The DLP incidents generated for file uploads show a different URL than the actual URL location of the file upload. |
|
DLPW-6169 |
- |
11.6.100 |
11.6.200 |
Issue: The DLP Agent service doesn't start automatically after you install DLP Endpoint 11.6.100 on Windows 10 Version 19H1 32-bit systems.
Workaround: Update your systems with the latest Microsoft Security updates. |
|
DLPO-7221 |
- |
11.6.00 |
11.6.100 |
Issue: Configuration changes are made in the Client Configuration under the Email Protection tab and the policy is applied on the other tab. The client configuration still appears as "Pending Changes." This issue occurs even though the changes are saved.
Workaround: Click Apply Policy on the same tab where the configuration is made, namely, the Email Protection tab. |
DLPO-3333 |
- |
11.4 |
11.6.100 |
Issue: The file size for the incidents reported by MVISION Cloud are displayed in the decimal point under the DLP Incident Manager, Incident List. |
DLPO-3353 |
- |
11.4 |
11.6.0 |
Issue: The incident reported by MVISION Cloud doesn't display the unique match count under "Evidence." |
DLPO-3354 |
- |
11.4 |
11.6.0 |
Issue: "SharePoint/OneDrive" incidents have 0.0.0.0 as the computer IP in the incidents reported by MVISION Cloud. |
|
1271560 |
- |
11.2 |
11.3.000 |
Issue: When DLP Endpoint is upgraded from 11.1.200 to 11.2, the upgrade fails.
Workaround: Uninstall DLP Endpoint 11.1.200 and restart the system before you upgrade to DLP Endpoint 11.2. |
|
1264676
1265030 |
- |
11.1.100 |
11.2.000 |
Issue: Test connection fails for Evidence Storage if the password contains special characters. (It appears in DLP Settings or on the Evidence Copy Service page of the Client Configuration.) |
1264486 |
- |
11.1.100 |
11.2.000 |
Issue: Files are allowed to be uploaded from all URLs even when the Application File Access Protection blocking rule is configured with a specific URL exception list. |
1261969 |
- |
11.1.100 |
11.2.000 |
Issue: Links in the emails that DLP Case Management automatically generates don't work. |
1264467 |
- |
11.1.100 |
11.2.000 |
Issue: Classification caption isn't added in the sent emails. |
1262607 |
- |
11.1.100 |
11.2.000 |
Issue: If a sensitive file name contains non-English characters, the web protection rule doesn't work when you use Chrome browser version 67 and later. |
1222510 |
- |
11.0.200 |
11.2.000 |
Issue: When the PDF image files are opened in Internet Explorer, it displays the following error message:
"There is a problem with Adobe Acrobat/Reader." |
|
1245376 |
|
11.0.500 |
11.1.0 |
Issue: False-positive incidents occur when a Plug and Play device rule or a Removable Storage Device Rule meets the following criteria:
- Has a user condition with an OR operator between multiple condition lines
- An exception is added with a user condition
|
|
1253012 |
|
11.0.200 |
11.0.700 |
Issue: An error appears in the Windows 10 Event Viewer, showing one or more of the following:
- Faulting module name: fcagpph32.dll
- Faulting module name: fcagpph64.dll
- Faulting module name: fcagcbh32.dll
- Faulting module name: fcagcbh64.dll
Workaround: Add the process name that appears in the event viewer error to the clipboard whitelisted processes in the Windows Client configuration.
|
|
1240128 |
|
11.0.400 |
11.0.500 |
Issue: Microsoft Office applications don't respond when an Application File Access rule is set to block, or monitor a classified file. For example, Word, Excel, and PowerPoint.
Resolution: Add Microsoft Office applications to the Content Tracking Whitelisted Processes in the client configuration. Also, add the folder …\Program Files…\Microsoft Office\Office…\PROOF\ for all files. |
|
|
|
|
10.0.300
11.0.130
|
Issue: After you upgrade Windows to Windows 10 RS 1 (Anniversary Update), MFE***.sys isn't registered in the Registry under Safe Boot key. So, access protection and network communication protection rules don't work in Safe Mode (minimal and network).
Workaround: Upgrade DLP or reinstall.
|
1034514 |
|
|
11.0.130 |
Issue: When the Run DLP client in Safe Mode configuration is disabled, log on in safe mode and return to normal mode. MA sends an error report to ePO that Drivers initialization failed.
Workaround: To return the reporting to normal mode, restart the client. |
|
Investigating - non-critical (DLP Endpoint Complete) |
DLPW-12512 |
- |
11.11.0 |
- |
Issue: In the New Outlook, the pop-out mail gets stuck on sending it after minimizing the main Outlook (olk.exe) window. |
DLPW-12508 |
- |
11.11.0 |
- |
Issue: In the DLP WCC there's an option to enable email caching. However, Email caching isn't supported with the New Outlook. |
DLPW-12474 |
- |
11.11.0 |
- |
Issue: In the New Outlook, drag and drop files from Outlook to removable device/web browser isn't working. |
DLPW-12386 |
- |
11.11.0 |
- |
Issue: In the New Outlook, manual classification option isn't available. |
DLPW-12383 |
- |
11.11.0 |
- |
Issue: An issue with fcagte.exe is being observed intermittently. |
DLPW-10013 |
KB96931 |
11.10.100 |
- |
Issue: The PnP rule doesn't block USB Attached SCSI (UAS) storage devices on Windows 11.
Workaround: See the related article for details. |
DLPW-10229 |
KB96931 |
11.10.100 |
- |
Issue: The PnP rule doesn't block devices based on Universal Serial Bus (USB) class codes on Windows 11.
Workaround: See the related article for details. |
DLPW-10823 |
- |
11.10.200 |
- |
Issue: The Screen Capture protection rule from DLP doesn't work on Win 11 Enterprise OS - 23H2. |
DLPW-10088 |
- |
11.10.100 |
- |
Issue: When saving a file to an external device, DLP neither detects the content nor blocks the transfer. |
DLPW-5269 |
- |
11.5.0 |
- |
Issue: DLP is unable to tag downloaded files in Firefox when a classification is created with the 'web application control fingerprint' criteria. |
DLPW-5929 |
- |
11.5.0 |
- |
Issue: Website URLs aren't excluded when 'location-based content fingerprint criteria' is being used in Firefox. |
DLPW-6077 |
- |
11.6.0 |
- |
Issue: Incidents aren't being reported to ePolicy Orchestrator (ePO) when file upload is set to monitor and when a classified file is uploaded to https://disk.yandex.ru (Yandex Drive) via Firefox. |
DLPW-6145 |
- |
11.5.0 |
- |
Issue: File upload isn't blocked in Firefox until the file is uploaded to the test URL (Dlptest.com). When the block is triggered in the test URL, only then it's triggered and starts working in other websites. |
DLPW-6402 |
- |
11.6.200 |
- |
Issue: Unable to delete temp files in C:\ProgramData\McAfee\DLP\Temp\S..\ TeFilesOutput and HttpOutput folders. |
DLPW-6421 |
- |
11.6.100 |
- |
Issue: It's observed that URL Exception for dlptest.com (test URL) isn't honoured and is being blocked instead. |
DLPW-6790 |
- |
11.6.200 |
- |
Issue: Content fingerprinting classifications (Location or Application based) aren't working for the Clipboard Protection Rule when the destination application is set to Firefox. |
DLPW-6799 |
- |
11.6.200 |
- |
Issue: Screen Capture Protection doesn't appear to work for Firefox's in-built screenshot option. |
DLPW-6814 |
- |
11.6.300 |
- |
Issue: File upload gets blocked by DLP even when the Browser address bar URL detection option in Windows Client configuration | Operational Modes & Modules is disabled. |
DLPW-6958 |
- |
11.6.300 |
- |
Issue: When classified 'Text' is uploaded on dlptest.com (test URL), the following Firefox error is displayed:
Firefox can't establish a connection to the server at dlptest.com. |
DLPW-7752 |
- |
11.6.400 |
- |
Issue: It's observed that Firefox doesn't block a 'Registered' document upload in 'virustotal.com'. |
DLPW-7765 |
- |
11.6.400 |
- |
Issue: In case of the Printer Protection Rule, the Incident Manager shows incorrect and randomly 'matched url' information when the classified text file is opened in Firefox for printing. |
DLPW-8005 |
- |
11.6.300 |
- |
Issue: When large online spreadsheets are opened, slow performance is observed. |
DLPW-8020 |
- |
11.9.100 |
- |
Issue: When printing from a Firefox browser, the printer protection rule is unable to block classified files. This is observed when the rule is configured with the application as 'one of supported browser' with a specific URL. |
DLPW-8096 |
- |
11.9.100 |
- |
Issue: When the source and destination applications are set to Firefox, the Clipboard Protection doesn't work when data is copied from one tab to another. |
DLPW-8198 |
- |
11.6.500 |
- |
Issue: Even without configuring any web protection rules, Firefox blocks file uploads to the web when the file size is greater than 1 MB. |
DLPW-8360 |
- |
11.10.0 |
- |
Issue: The Web Protection rule in Firefox is unable to block a classified file upload in 'Outlook on the web'. |
DLPW-8557 |
- |
11.6.500 |
- |
Issue: When a Web Protection Rule on the Google Drive URL is configured, the request 'Justification' pop-up doesn't appear, and the classified file is uploaded successfully. |
DLPW-8561 |
- |
11.6.500 |
- |
Issue: When a Web Protection Rule is enabled and a user uploads a folder that contains both classified and non-classified files, the latter doesn't get uploaded. |
DLPW-8562 |
- |
11.6.500 |
- |
Issue: Files uploaded to the internal server URL are being blocked on Firefox version 101 and above, when a Web Protection Rule reaction is set to monitor. |
DLPW-8676 |
- |
11.10.100 |
- |
Issue: A false-positive web protection incident gets generated when Firefox is launched. |
DLPW-9023 |
- |
11.6.500 |
- |
Issue: Printing of PDF files isn't being blocked in Firefox. |
DLPW-9263 |
- |
11.6.0 |
- |
Issue: When a classified text file opened in Firefox triggers a screen capture protection rule, the DLP notification pop-up doesn't display the text file name. |
DLPW-9455 |
- |
11.10.100 |
- |
Issue: When a classified text file with 'Unicode' characters in the filename name is opened in Firefox and a Printer Protection Rule is triggered, the DLP notification pop-up displays an incorrect file name. |
DLPW-9743 |
- |
11.6.600 |
- |
Issue: Unable to attach files greater that 500 KB in the O365 URL. This is observed in Firefox version 105 and above. |
DLPW-10011 |
- |
11.10.100 |
- |
Issue: Web Application Content fingerprinting classifications aren't able to classify files when downloaded from the SharePoint URL in a Firefox browser. |
DLPW-10150 |
- |
11.6.800 |
- |
Issue: Azure Information Protection-tagged files aren't blocked when uploaded to Outlook for web in Firefox browsers. |
DLPX-3917 |
- |
11.10.100 |
- |
Issue: The CPR: Rule doesn't get triggered for Dropbox when the Apple provider framework is enabled. |
DLPX-3588 |
- |
11.10.100 |
- |
Issue: The printer protection notification shows the incorrect file name when we try to print a file from the OneDrive folder. |
DLPX-3563 |
- |
11.10.100 |
- |
Issue: Rules aren't triggered for the Apple Numbers office application. |
DLPX-3536 |
- |
11.10.100 |
- |
Issue: A random file name and .pdf extension are displayed in the notification in particular scenarios. |
DLPX-3535 |
- |
11.10.100 |
- |
Issue: Incorrect file name and extension are displayed in the notification when we print the file from Mac Finder. |
DLPX-3427 |
KB85855 |
11.10.0 |
- |
Issue: Unable to start the applications from the Menulet application in macOS Sonoma systems.
Workaround: Start the application from the /Applications folder.
NOTE: The issue is tracked via Endpoint Security for Mac (ENSM) Jira reference number 'ENSM-5607'. See the ENSM known issues article for more details and updates. |
DLPW-10151 |
- |
11.6.800 |
- |
Issue: DLP Endpoint 11.6.800 for Windows fails to install on Windows Virtual Desktop Windows 10 22H2. |
DLPW-1146 |
- |
11.6.400 |
- |
Issue: The Syncplicity cloud app doesn't execute in DLP-installed machines. |
DLPW-9694 |
KB96417 |
11.10.0 |
- |
Issue: For DLP Endpoint for macOS 11.10.x, the deployment of the DLP Outlook add-in works fine for macOS. The 'New Outlook UI' mode blocks emails sent on 'Windows Outlook' for the users using both macOS and Windows devices.
Workaround: See the related article for details. |
DLPW-8605 |
- |
11.10.0 |
- |
Issue: If the Web Protection Rule's reaction is set to "Block" and Web Timeout Strategy is set to "Allow," then both the "Expected Action" and "Actual Action" in the incident details show the value as "Allow" when the timeout period exceeds.
Workaround: If the Web Protection Rule's reaction is set to "Block," you must set the Web Timeout Strategy to "Block Web Post" when the timeout exceeds. |
DLPW-6483 |
- |
11.6.200 |
- |
Issue: The Preview pane option in the endpoint doesn't enable or disable when the Windows Explorer preview pane functionality in ePO is enabled or disabled. |
DLPW-6496 |
- |
11.6.200 |
- |
Issue: A Screen Capture Protection rule with Block action doesn't trigger an event when taking a screenshot of the minimized preview window.
NOTE: This issue is partially fixed in DLP Endpoint 11.9.0 on Windows 19H1; it isn't fixed on Windows 19H2. |
EPO-9926 |
KB94984 |
ePO 5.10
Update 8 |
- |
Issue: DLP Appliance Management extension reports incorrect CPU system use.
Workaround: See the related article for details. |
DLPO-3242 |
- |
11.4 |
- |
Issue: An Email Protection Rule is created and an email is sent to more than two recipients. All email recipients aren't displayed for MVISION Cloud. The email recipients are displayed when you hover over it. |
|
- |
11.0 |
11.6
|
Issue: From 11.6, DLP Endpoint supports web protection rules on Edge based on Chromium (Version 84.0.4147 and later).
In 11.6, DLP Endpoint doesn't support URL-specific rules on Edge browsers for the following rules:
- Clipboard protection rule
- Printing protection rule
- Application protection rule
Workaround: Configure the above-mentioned rules without URL-specific configuration. Use the "Any URL" option.
|
DLPO-3350 |
- |
11.4 |
- |
Issue: If the email doesn't have a "Subject" added to it, the "Email Subject" under Additional Information displays "No Subject" with the angle brackets for MVISION Cloud. |
DLPO-3404 |
- |
11.4.0 |
- |
Issue: If the shared location is Unavailable, evidences aren't imported from MVISION Cloud to ePO. When the shared location is restored, evidences are recovered after 10 minutes by default. |
DLPO-3012 |
- |
11.3.0 |
- |
Issue: DLP Web post aggregation fails in mail.google.com (Gmail). There's no aggregation and multiple incidents are generated instead of a single incident. |
DLPW-4540 |
- |
11.3.0 |
- |
Issue: When the Chrome Injection is disabled, and the rule is triggered, the Incident Manager on ePO displays the failure reason as follows:
"Non-Supported Chrome Version."
|
DLPW-4100 |
- |
11.4.200 |
- |
Issue: The Windows 10 Microsoft Print to PDF built-in printer is considered a local printer by DLP Endpoint. |
898377 |
|
9.3.100 |
- |
Issue: Clipboard blocks copying from Microsoft Word to Microsoft Outlook. You see the error below:
Word has encountered a problem. |
DLPX-42 |
|
9.3.0 |
- |
Issue: Removable Storage Device Rule on OS X can't block writing to CD/DVD and can't set the CD/DVD to read-only rule. |
DLPW-3350 |
|
|
- |
Issue: The fixed hard disk rule doesn't work for drives mounted in an NTFS folder. |
DLPX-41 |
|
9.4.0 |
- |
Issue: UAG configuration using LDAP Object Identification - Identify LDAP objects by their name isn't supported for Mac clients.
Workaround: Use LDAP Object Identification - Identify LDAP objects by SID (Security ID) configuration. |
Known Issues - non-critical (DLP Endpoint Complete) |
DLPW-10530 |
KB96826 |
11.10.100 |
11.10.102 |
Issue: The DLP Endpoint for Windows process crashes on Hardware-enforced Stack Protection (HSP)-enabled endpoints when integrated with Titus or AIP.
On Control-flow Enforcement Technology (CET) / HSP, the supported hardware Fcag.exe and Fcagte.exe crash with the following error code:
c0000409 (Security check failure or Stack buffer overrun)
See the related article for a workaround. |
DLPW-9257 |
- |
11.10.0 |
- |
Issue: Direct upgrade from DLP Endpoint 11.9.0 to 11.10.0 isn't supported. To upgrade DLP Endpoint version from 11.9.0 to 11.10.0, you must first upgrade from 11.9.0 to 11.9.100 and then to 11.10.0. |
DLPW-9234 |
- |
11.10.0 |
- |
Issue: For the Email Recipient Threshold incidents, the "Destination" shows as "None." |
DLPX-2193 |
- |
11.9.100
|
- |
Issue: Policies are getting tagged even after changing the operation mode from full content protection to Device control only. |
979613 |
|
|
n/a |
Issue: A blue screen error occurs after you create a Plug and Play device rule to block CD/DVD drives on a Windows 8.1 system with Roxio burning software.
Resolution: Contact Roxio to have your issue investigated. |
1012744 |
|
|
n/a |
Issue: When Endpoint Encryption for Removable Media (EERM) initializes blocked devices, they aren't treated as Content Encrypted by McAfee devices until the devices are removed and plugged in again.
NOTE: There are no plans to resolve this issue. Implement the workaround below.
Workaround: Remove the device and plug it in again. |
872984 |
|
9.3.0 |
n/a |
Issue: A Web Post rule blocks the metro user-interface application with the Internet Explorer handler.
NOTE: There are no plans to resolve this issue. |
914808 |
|
9.3.0 |
n/a |
Issue: Some built-in USB SD card readers are physically connected to the USB bus and not to the SD bus. As a result, they're recognized as a USB bus type and not as an SD bus type.
NOTE: There are no plans to resolve this issue. Implement the workaround below.
Workaround: Open the Mac System Information and determine if the SD card reader is connected to the USB bus or SD bus. If the SD card is connected to the USB bus type, configure your Removable Storage Device Rule to protect USB bus type. |
907629 |
|
9.3.0 |
n/a |
Issue: DLP Agent can't recognize a FAT32 file system on a GUID Partition Table formatted drive.
NOTE: There are no plans to resolve this issue. Implement the workaround below.
Workaround: To block a FAT file system, select both FAT16 and FAT32 as File System Type in the Removable Storage Device Rule. |
DLPO-4064
DLPO-4065
DLPO-3969 |
- |
11.5.0 |
n/a |
Issue: Microsoft Windows Rights Management Services (RMS)/Seclore fails to connect with HTTPS (test connection) in ePO 5.10.
Resolution: Import the RMS and Seclore certificate to the ePO keystore file.
For more information, see the related article. |
1226226 |
- |
11.0.0 |
- |
Issue: DLP Endpoint 11.x doesn't support Web Protection, Clipboard Protection, and Printing protection for Microsoft Edge version 42. Also, DLP Endpoint versions earlier than 11.0.200 don't support Web Protection for Microsoft Edge version 40 and v41. |
DLPW-3359 |
|
|
n/a |
Issue: You open Microsoft Excel files from the shortcut menu on a client with Application File Access Protection. The Microsoft Office Applications condition is applied, and the Titus plug-in is installed for Microsoft Office. You see an error.
NOTE: There are no plans to resolve this issue. Implement the workaround below.
Workaround: Open the Excel application by going to File and then Open, or disable DDE for Excel application (on the registry). |
945247 |
|
|
n/a |
Issue: Printing protection rules don't block Word-to-PDF conversions when the printing application is defined as Microsoft Word. This issue occurs because the application that performs the conversion isn't Word, its Adobe Distiller.
Resolution: Define the application as Adobe Distiller in the Application field. |
875868
875981 |
- |
- |
n/a |
Issue: If Microsoft Outlook isn't the default mail client, Email Discovery doesn't run and the console displays wrong values.
NOTE: Outlook has always been a prerequisite and must be the default mail client. |
982508 |
- |
9.3.207 |
n/a |
Issue: Clipboard Protection Rule triggers every time a user right-clicks on an Internet Explorer browser window with restricted data already copied to the clipboard. (No paste operation is performed.)
NOTE: There are no plans to resolve this issue. Implement the workaround below.
Workaround: Add explorer.exe to the Clipboard allowed processes in client configuration.
|
- |
- |
- |
n/a |
Issue: The DXL client must be in the connected state for the Application file access protection rule, including TIE reputation condition to work. While DXL is in a disconnected state, the Application File access protection rule works based on the reputation cache, if it exists. |
- |
- |
- |
n/a |
Issue: You must restart the DLP Client for the Email Protection rule to work on Lotus Notes. |
|
|
|
n/a |
Issue: Software that contains an application-level restriction mechanism must be configured to permit all DLP Endpoint service requests. A restriction mechanism can be virus protection, antispyware, or personal firewall software. For example, for the DLP Endpoint Agent to start when Tenebril SpyCatcher is installed, you must add the agent as a trusted application in SpyCatcher. |
- |
- |
- |
n/a |
Issue: The Block and charge feature is supported only for iPhone 4 and later. There's no workaround. Earlier iPhones can only be blocked. |
|
- |
11.6 |
n/a |
Issue: When Outlook background processing is enabled and a user tries to send a non-mail Outlook item, DLP agent processes the item in a foreground mode. (Examples of a non-mail Outlook item are an invite or creating a task.)
DLP agent uses the timeout value configured in Windows Client Configuration, Client Config Name, Email Protection, Email Timeout Strategy, Email analysis maximum time (s).
It also uses the action to perform the value configured in Windows Client Configuration, Client Config Name, Email Protection, Outlook Background Processing (Only for DLP 11.6 and later) Action if the maximum time is exceeded. |
|
- |
11.6 |
n/a |
Issue: If a registered document has multiple classifications attached to it, you can't delete a single classification from the registered document.
Information: It prevents the user from deleting a classification that has a registered document attached to it.
Workaround:
- Delete the registered document.
- Delete the classification that you don’t want.
- Upload the registered document with other classifications attached to it.
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n/a |
Issue: DLP Endpoint doesn't interact with IPv6. The DLP IP features don't support it or interfere with it. |
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n/a |
Issue: Incorrect configuration of the device blocking feature might cause the client computer to malfunction. For example, even though critical devices are normally in the unmanaged devices list, they can be moved to the managed list. We recommend that you test the device blocking rules on a subset of computers before mass deployment. |
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n/a |
Issue: Tagging an application as an Internet Explorer application means that the DLP Endpoint Agent disregards any content manipulation by the application. Copy and paste, print screen, and content-based tagging rules don't apply. Use the Explorer Strategy only for 'Explorer-like' applications, such as shell applications. |
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n/a |
Issue: To avoid performance issues, we recommend the following configuration changes:
- Add all virus protection, indexing services, Windows update, and other trusted applications to the DLP Endpoint Policy Manager. Add them as an application group with the Trusted strategy.
- Remove unnecessary applications and application groups from the DLP Endpoint Policy Manager.
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n/a |
Issue: When you disable device blocking, the change only takes effect after you restart the agent computer. Disabling the device blocking probe from the DLP Endpoint Agent configuration doesn't unblock devices on the agent computer. Devices that were in a blocked state before disabling the device blocking probe remain in the blocked state until unplugged and plugged in again.
IMPORTANT: Perform removal of device blocking in emergency cases only. A restart re-enables the devices that are blocked.
To achieve the effect of unblocking a specific device class, we recommend that you change the device class to unmanaged. |
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n/a |
Issue: Screenshots and clipboard rules ignore the Trusted strategy and block Trusted applications as well as Editors. This behavior is expected because trusted processes aren't part of the screen capture or clipboard logic. |
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n/a |
Issue: Print Screen blocking rules remain in effect as long as the process that they're tracking is running. Window focus doesn't affect Print Screen blocking rules. This behavior is expected because a sensitive file that isn't in focus can still be visible on the screen. |
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n/a |
Issue: The network communication protection blocking rule doesn't block or monitor SMB connections. The reason is that these connections are covered by file system rules. |
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11.3.0 |
n/a |
Issue: In the Chrome Incognito mode, the Chrome extensions aren't available, so the URLs aren't detected. So, the allow list URLs and URL exceptions aren't being applicable in Incognito mode. |
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n/a |
Issue: In the Removable Storage File Access Device rule, there's an Or condition between the file extension and the True File type. For example, if you define a rule to block the file extension exe and True File: HTML, both file types are blocked. |
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n/a |
Issue: You can't upgrade DLP Endpoint while the Sysinternals Process Explorer tool is open. If you experience an issue when you upgrade DLP Endpoint, make sure that this tool is closed. |
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n/a |
Issue: When you upload registered documents, if you try to upload a file with a file name longer than 50 characters, it fails with an error message. The problem occurs because Windows file path has a 256-character limit. DLP Endpoint concatenates the internal path to the file name, which can result in paths longer than the allowed limit.
Resolution: Shorten the file name to fewer than 50 characters. |
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n/a |
Issue: Network Communication protection rule and Screen Capture protection rule don't support Manual Classification. |
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n/a |
Issue: To reduce memory consumption, the total number of dictionary items that can be used in a policy is limited to 50,000. |
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n/a |
Issue: To reduce memory and CPU usage, the total number of signatures contained in the registered documents package is limited to 1,000,000 signatures. This number is the maximum that can be placed in a registered document repository. This number is equivalent to about 250 MB of the original document's content. |
461535 |
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Expected Behavior |
Issue: Email protection rules are bypassed when the network connection is disabled and Lotus Notes is set to Offline mode. |
348500 |
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Expected Behavior |
Issue: When you plug a Kingston U3 drive into a computer with a mass storage device, the tagging rule causes high CPU use for several minutes. The reason is that large *.u3p files are being opened on the drive.
Workaround: Add Launchpad.exe to an application group and set the strategy to Trusted. |