当您从先前的主要版本升级 MA 时,与 ePolicy Orchestrator 服务器的通信将会失败。具体而言,当您从 MA 5.5.x 升级或 5.6.x MA 5.7.0 或 5.7.2.
使用该
/install=agent /forceinstall 开关后,您会看到此问题,您可以使用以下两种方法之一进行安装:
- FramePkg.exe
或
- 通过 McAfee Smart 安装程序进行安装时的 -f 开关
具体地说,在您使用该
/install=agent /forceinstall 开关后会出现此问题。
您会在类似以下内容中
masvc<computer_name>.log 看到错误:
masvc(4268.8008) ahclient.Debug: Spipe connection to site https://10.10.10.10:443/spipe/pkg?AgentGuid={4c5446e2-72c7-11eb-17f6-00505697b05a}&Source=Agent_3.0.0 succeeded.
masvc(4268.8008) ahclient.Debug: Cache current site for further spipe connection.
masvc(4268.8008) ahclient.Info: Spipe connection response received, network return code = 1008, response code 503.
masvc(4268.8008) property.Debug: Spipe handler, props send failure(response 503)
如果您登录到 ePO 服务器或远程处理程序,并查看
server.log, it 由于序列错误而导致通信失败:
E #03828 NAIMSERV servdal.cpp(1485): Agent TRAININGEPO with GUID {4C5446E2-72C7-11EB-17F6-00505697B05A} and IP 10.57.4.190 and MAC 00505697B05A has an invalid sequence number; expecting 4 > 13
E #03828 NAIMSERV servdal.cpp(1574): Rejecting agent due to an invalid or duplicate sequence number
您会在类似以下内容中
maconfig.log 看到错误:
maconfig(3632.3108) maconfig.Info: Keeping agent GUID as {4c5446e2-72c7-11eb-17f6-00505697b05a} with sequence no: 0