Data needed for Data Exchange Layer (Client-side) issues
Last Modified: 2022-03-16 10:25:35 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Data needed for Data Exchange Layer (Client-side) issues
Technical Articles ID:
KB92052
Last Modified: 2022-03-16 10:25:35 Etc/GMT Environment
Data Exchange Layer (DXL) 5.x, 4.x McAfee Agent (MA) 5.x SummaryBefore you log a case with Technical Support for a DXL (client-side) issue, collect the following data:
NOTE:
To view which DXL broker the client is communicating with:
Step 2 — Minimum Escalation Requirements (MER) Logs The MER logs from both the client and server are needed if the logging doesn't fully explain the issue. The MER logs include the following:
Step 3 — Screenshots The following screenshots are helpful:
Affected ProductsLanguages:This article is available in the following languages: |
|