此支持声明由产品管理团队提供。
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Microsoft 已宣布终止对 Windows 7 和 Windows 服务器 2008/2008 R2 的扩展支持是 2020 年1月 14日。有关详细信息,请参阅以下文章:
Windows 7 和 Windows 上的产品支持策略服务器 2008/2008 R2,超过1月14日 2020
在2021年12月31日之前提供标准支持。在 2023 年 12 月 31 Windows 7及Windows Server 2008 R2 中提供扩展的支持选项。
我们支持 Windows 7 和 Windows 服务器 2008/2008 R2 上的以下产品,直到2021年12月31日:
- Active Response
- McAfee Agent (MA)
- Application and Change Control (ACC)
- Endpoint Security (ENS)3
- Data Loss Prevention Endpoint (DLP 端点)1
- Drive Encryption (DE)1
- ePolicy Orchestrator (ePO)
- File and Removable Media Protection (FRP)1
- Host Intrusion Prevention (Host IPS)
- Management of Native Encryption (MNE)1
- 端点检测和响应 (EDR)
- VirusScan Enterprise (VSE) 2、3
1 DE、DLP Endpoint、FRP 和 MNE 仅在 Windows 7 上受支持。在此计划中,Windows 服务器 2008/2008 R2 上不支持 DE、DLP Endpoint、FRP 和 MNE。
2 VirusScan 命令行扫描程序遵循与 VSE 相同的 Windows 7 和服务器2008支持时间线。
3 由于 Microsoft 引入的 SHA-256 代码签名要求,所列产品无法支持 Windows Server 2008。
我们将继续为您提供支持,只要其在技术上和商业上都合理,就不会有外部依赖项。
示例:如果我们确定某个产品需要 Microsoft 来提供修补程序,并且 Microsoft 无法提供该修补程序,我们将无法再支持该产品。
我们在 2020 年 1 月 14 日之后发布的产品的未来版本可能不支持 Windows 7 和 Windows Server 2008/2008 R2。
如何在 2021 年 12 月 31 日之后购买扩展支持:
从 2022 年 1 月开始,希望对 Windows 7 或 Windows Server 2008 R2 使用上述产品的客户必须购买扩展的支持,以继续技术支持这些产品的订购和内容更新。 有关此选项的更多详细信息,请联系您的帐户管理员。
常见问题(faq)
宣布的内容是什么?Microsoft 2008 R2 Windows 7 (EOL) 的Windows Server 2008 (EOL)。 我们计划在 EOL 日期后支持 Windows 7 和 Windows 服务器 2008 R2 上的现有产品。
Trellix 宣布此计划的原因是什么?
我们想要在以下操作系统上通过2023对现有产品的支持提供透明性:
- Windows 7
- Windows Server 2008
- Windows Server 2008 R2
该通信与 Microsoft 2020 年 1 月宣布的 EOL 同时使用。
在 Windows 7 和 Windows 服务器 2008/2008 R2 上支持哪些产品的时间线是什么?
我们在2021年12月31日之前提供了对上述产品的当前支持级别。在 2023 年 12 月 31 日之前,扩展了对选定产品的支持。 要确定支持可用性,请参阅下面的支持平台文章和本文中的支持时间线。
例如,我们支持 Windows 服务器 2008 R2 上的 ENS,但在 Windows 服务器2008上不支持 ENS。
此公告中包含哪些产品?此次公告中包含以下产品:
- 德1
- DLP 端点1
- ENS
- ePO
- FRP1
- Host IPS
- MA
- ACC
- Active Response
- MNE1
- EDR
- VSE
- 包含的服务器变体为 ENS-服务器、帐-服务器、主机 IPS 服务器和 VSE 服务器。
注意:对所有其他产品的支持将在此公告中单独处理。
1 DE、DLP Endpoint、FRP 和 MNE 仅在 Windows 7 上受支持。在此计划中,Windows 服务器 2008/2008 R2 上不支持 DE、DLP Endpoint、FRP 和 MNE。
我需要部署版本哪些包含产品来获得支持?
支持以下版本。
Product |
Windows 7 and Windows Server 2008 R2
Extended Support Version |
DE |
7.2.91 |
DLP Endpoint |
11.4.11 |
ENS |
10.7.02 |
ePO |
5.10 |
FRP |
5.2.01 |
Host IPS |
8.0 Patch 16 |
MA |
5.6.6 |
ACC |
8.3.x |
Active Response |
2.4.3 |
MNE |
5.0.21 |
EDR |
3.2 |
VSE |
8.8 Patch 163 |
1 This support applies to Windows 7 only. Windows Server 2008/2008 R2 support is handled separately for DLP and encryption.
2 ENS doesn't support Windows Server 2008.
3 VSE doesn't support Windows Server 2008.
What SKUs are impacted?
This platform support EOL doesn't impact any entitlements directly. Contact your account manager to understand our current offerings.
What happens to my existing license?
All existing licenses are unaffected by this announcement. Extended support options are provided in addition to existing licenses at an additional charge.
Can I still receive Windows 7 and Windows Server 2008/2008 R2 support on products not included in the announcement?
Other products currently supported on these operating systems are subject to the standard EOL policy and might reach their EOL separately of the timelines listed in this announcement.
How will support be handled?
We supported each of the above products in full until December 31, 2021. We'll provide extended support until December 31, 2023 as noted. Only product versions that are officially designated by us as 'Windows 7 and Windows Server 2008 R2 extended support versions' are eligible to receive extended support on eligible operating systems from January 1, 2022 to December 31, 2023.
The Windows 7 and Windows Server 2008 R2 extended support versions will continue to receive security fixes, content updates, and case-by-case bug fixes as long as it's technically and commercially viable for us. Also, this support will continue as long as there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft can't provide the fix, then we can't support the product on that operating system any longer.
How does this announcement align with Microsoft's EOL announcements?
See the table below.
Operating System |
Microsoft End of Support |
Trellix Support Timeline |
Windows 7 |
January 14, 2020
Paid support for Enterprise and Pro until January 2023) |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 2023 |
Windows Server 2008 |
January 14, 2020 |
Existing support until December 31, 2021 |
Windows Server 2008 R2 |
January 14, 2020 |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 2023 |
What are the key milestone dates?
The key dates are as follows:
- January 14, 2020: Microsoft is no longer supporting Windows 7 and Windows Server 2008/2008 R2
- December 31, 2021: End of existing support for products on Windows 7 and Windows Server 2008/2008 R2
- December 31, 2023: End of Extended Support for products on Windows 7 and Windows Server 2008 R2
Is it possible to get extended support beyond the end of full support?
Yes, extended support options are available through at least 2023, unless otherwise noted in this article.
How do I obtain extended support?
To obtain extended support, work with your account manager.
What level of support is provided for legacy Windows platforms under extended support?
- Standard Support Period: We provide software updates and bug fixes, as long as is technically and commercially reasonable.
- After Standard Support Ends: We limit legacy software support to address only critical issues (Severity 1, Priority 1).
Who do I contact if I have more questions?
Contact your account manager if you have further questions.
How will this support be priced?
There's no change in pricing for your existing licenses. There was also no added extended support charge until December 31, 2021. Contact your account manager about the pricing of extended support options for support after December 31, 2021.
What options do I have in 2024 and beyond?
We don't expect to support Windows 7 and Windows Server 2008/2008 R2 in 2024 and beyond. We suggest migrating to Windows 10 or Windows Server 2016/2019 to continue receiving the latest security features and capabilities in the future.
Why is Trellix no longer providing support for existing products on Windows 7 and Windows Server 2008/2008 R2 in 2024 and beyond?
We can only provide support as long as it's technically and commercially feasible for us and there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft can't provide the fix, then we can't support the product on that operating system any longer.