This support statement is provided by the Product Management Team.
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Microsoft has announced that the End of Extended Support for Windows 7 and Windows Server 2008/2008 R2 is January 14, 2020. For details, see the following articles:
Support policy for products on Windows 7 and Windows Server 2008/2008 R2, beyond January 14, 2020
Standard Support was provided until December 31, 2021. Extended support options are available for Windows 7 and Windows Server 2008 R2 only until December 31, 2023.
We supported the following products on Windows 7 and Windows Server 2008/2008 R2 until December 31, 2021:
- Active Response
- McAfee Agent (MA)
- Application and Change Control (ACC)
- Endpoint Security (ENS)3
- Data Loss Prevention Endpoint (DLP Endpoint)1
- Drive Encryption (DE)1
- ePolicy Orchestrator (ePO)
- File and Removable Media Protection (FRP)1
- Host Intrusion Prevention (Host IPS)
- Management of Native Encryption (MNE)1
- Endpoint Detection and Response (EDR)
- VirusScan Enterprise (VSE)2, 3
1 DE, DLP Endpoint, FRP, and MNE are supported on Windows 7 only. DE, DLP Endpoint, FRP, and MNE aren't supported on Windows Server 2008/2008 R2 as part of this plan.
2 VirusScan Command Line Scanner follows the same Windows 7 and Server 2008 support timeline as VSE.
3 Owing to the SHA-256 code-signing requirements that Microsoft introduced, the listed product can't support Windows Server 2008.
We'll continue to provide support only as long as it's technically and commercially reasonable for us and there's no external dependency.
Example: If we determine that a product requires Microsoft to provide a fix, and Microsoft can't provide the fix, we can't support the product any longer.
Future releases of our products that are released after January 14, 2020 might not support Windows 7 and Windows Server 2008/2008 R2.
How to purchase extended support after December 31, 2021:
Beginning in January 2022, customers who want to use the above products on Windows 7 or Windows Server 2008 R2 must purchase extended support to continue receiving Technical Support and content updates for these products. Contact your account manager for more details about this option.
Frequently Asked Questions (FAQs)
What's being announced?
Microsoft announced the End of Life (EOL) for Windows 7 and Windows Server 2008/2008 R2. We plan to support existing products on Windows 7 and Windows Server 2008 R2 after the EOL date.
Why is Trellix announcing this plan?
We want to provide transparency into its support for existing products on the operating systems below through 2023:
- Windows 7
- Windows Server 2008
- Windows Server 2008 R2
The communication is in light of Microsoft's announced EOL in January 2020.
What's the timeline for supporting products on Windows 7 and Windows Server 2008/2008 R2?
We provided the current level of support for the above products until December 31, 2021. Extended support is available on select platforms for select products until December 31, 2023. To determine support availability, see the Supported Platforms articles below and the support timeline in this article.
For example, we support ENS on Windows Server 2008 R2, but can't support ENS on Windows Server 2008.
What products are included as part of this announcement?
The products below are included as part of this announcement:
- DE1
- DLP Endpoint1
- ENS
- ePO
- FRP1
- Host IPS
- MA
- ACC
- Active Response
- MNE1
- EDR
- VSE
- Included server variations are ENS-Server, ACC-Server, Host IPS-Server, and VSE-Server.
NOTE: Support for all other products is handled separately from this announcement.
1 DE, DLP Endpoint, FRP, and MNE are supported on Windows 7 only. DE, DLP Endpoint, FRP, and MNE aren't supported on Windows Server 2008/2008 R2 as part of this plan.
What version of the included products do I need deployed to receive support?
The following versions are supported.
| Product |
Windows 7 and Windows Server 2008 R2
Extended Support Version |
| DE |
7.2.91 |
| DLP Endpoint |
11.4.11 |
| ENS |
10.7.02 |
| ePO |
5.10 |
| FRP |
5.2.01 |
| Host IPS |
8.0 Patch 16 |
| MA |
5.6.6 |
| ACC |
8.3.x |
| Active Response |
2.4.3 |
| MNE |
5.0.21 |
| EDR |
3.2 |
| VSE |
8.8 Patch 163 |
1 This support applies to Windows 7 only. Windows Server 2008/2008 R2 support is handled separately for DLP and encryption.
2 ENS doesn't support Windows Server 2008.
3 VSE doesn't support Windows Server 2008.
What SKUs are impacted?
This platform support EOL doesn't impact any entitlements directly. Contact your account manager to understand our current offerings.
What happens to my existing license?
All existing licenses are unaffected by this announcement. Extended support options are provided in addition to existing licenses at an additional charge.
Can I still receive Windows 7 and Windows Server 2008/2008 R2 support on products not included in the announcement?
Other products currently supported on these operating systems are subject to the standard EOL policy and might reach their EOL separately of the timelines listed in this announcement.
How will support be handled?
We supported each of the above products in full until December 31, 2021. We'll provide extended support until December 31, 2023 as noted. Only product versions that are officially designated by us as 'Windows 7 and Windows Server 2008 R2 extended support versions' are eligible to receive extended support on eligible operating systems from January 1, 2022 to December 31, 2023.
The Windows 7 and Windows Server 2008 R2 extended support versions will continue to receive security fixes, content updates, and case-by-case bug fixes as long as it's technically and commercially viable for us. Also, this support will continue as long as there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft can't provide the fix, then we can't support the product on that operating system any longer.
How does this announcement align with Microsoft's EOL announcements?
See the table below.
| Operating System |
Microsoft End of Support |
Trellix Support Timeline |
| Windows 7 |
January 14, 2020
Paid support for Enterprise and Pro until January 2023) |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 2023 |
| Windows Server 2008 |
January 14, 2020 |
Existing support until December 31, 2021 |
| Windows Server 2008 R2 |
January 14, 2020 |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 2023 |
What are the key milestone dates?
The key dates are as follows:
- January 14, 2020: Microsoft is no longer supporting Windows 7 and Windows Server 2008/2008 R2
- December 31, 2021: End of existing support for products on Windows 7 and Windows Server 2008/2008 R2
- December 31, 2023: End of Extended Support for products on Windows 7 and Windows Server 2008 R2
Is it possible to get extended support beyond the end of full support?
Yes, extended support options are available through at least 2023, unless otherwise noted in this article.
How do I obtain extended support?
To obtain extended support, work with your account manager.
What level of support is provided for legacy Windows platforms under extended support?
- Standard Support Period: We provide software updates and bug fixes, as long as is technically and commercially reasonable.
- After Standard Support Ends: We limit legacy software support to address only critical issues (Severity 1, Priority 1).
Who do I contact if I have more questions?
Contact your account manager if you have further questions.
How will this support be priced?
There's no change in pricing for your existing licenses. There was also no added extended support charge until December 31, 2021. Contact your account manager about the pricing of extended support options for support after December 31, 2021.
What options do I have in 2024 and beyond?
We don't expect to support Windows 7 and Windows Server 2008/2008 R2 in 2024 and beyond. We suggest migrating to Windows 10 or Windows Server 2016/2019 to continue receiving the latest security features and capabilities in the future.
Why is Trellix no longer providing support for existing products on Windows 7 and Windows Server 2008/2008 R2 in 2024 and beyond?
We can only provide support as long as it's technically and commercially feasible for us and there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft can't provide the fix, then we can't support the product on that operating system any longer.
