The Product Catalog has not been downloaded yet
Last Modified: 2023-07-12 12:28:08 Etc/GMT
Affected Products
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Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
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The Product Catalog has not been downloaded yet
Technical Articles ID:
KB74029
Last Modified: 2023-07-12 12:28:08 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem 1
When you access the Software Manager in ePO, the console displays the following error message: Problem 2
When you run the default Cause
The certificate that the Software Manager site uses has been changed. Normally, this process is transparent to users because the new certificate is automatically downloaded and installed through Microsoft's Automatic Root Certificate Update system. For details, see the "How Windows Updates Root Certificates" section in this Microsoft Support document. The certificate isn't downloaded and installed when either of the following holds true:
Solution
To resolve this issue, manually install the certificate in the computer account on the ePO server. Prerequisite:
Location 2
NOTE: You see a message stating: "
The downloaded file shows the following file properties with a valid date: 01/02/2010 to 19/01/2038
![]() Import the certificate:
Run the Download Software Product List task:
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