Data collection - Manual MER collection for non-Windows Trellix Agent issues
Last Modified: 2022-09-19 18:20:04 Etc/GMT
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Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
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Data collection - Manual MER collection for non-Windows Trellix Agent issues
Technical Articles ID:
KB69543
Last Modified: 2022-09-19 18:20:04 Etc/GMT EnvironmentPolicy Auditor 6.x
Trellix Agent 5.x for non-Windows NOTE: McAfee Agent was rebranded to Trellix Agent in version 5.7.7. Apple macOS Hewlett Packard HP-UX IBM AIX Linux Oracle Solaris Summary
To analyze and troubleshoot issues related to Trellix Agent on non-Windows systems, you must provide the following:
NOTE: For Linux and UNIX-based operating systems, we recommend that you use the MER tool. For details, see KB83005 - How to use the MER tool for McAfee Agent for Linux and UNIX. In situations where the MER tool for Trellix Agent for Linux or UNIX can't be used, capture the complete zipped contents of the locations specified below: Trellix Agent 5.x
Other data to provide: In addition to providing the MER files, you must provide the following data for certain types of issues:
IMPORTANT: The following files are required for Technical Support:
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
Related InformationFor instructions to enable debug logging for Trellix Agent for non-Windows troubleshooting, see KB69542 - How to enable debug logging for troubleshooting McAfee Agent for non-Windows issues.
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