Technical Support might request debug level log files when troubleshooting an issue as part of Data Collection. Registry settings control the ePO logging level.
- The default log level has a registry setting of 7.
- Debug level logging requires a registry setting of 8.
Log Level 8 produces many more log entries, including some SQL queries and whether there's an error. Log Level 8 provides all communication details needed to troubleshoot network and proxy server issues. Because Log Level 8 generates so many more entries, the size of the logs must be increased to capture additional information. The default log size is 1 MB.
Guidance for enabling Log Level 8
IMPORTANT: Enable Log Level 8 before you try to reproduce a problem. Enabling Log Level 8 for an issue that can't be reproduced doesn't provide adequate information for troubleshooting.
- If you're investigating client and server issues, you must enable Log Level 8 on both the client and server before trying to reproduce the problem. Enabling Log Level 8 on both the client and server is needed to successfully capture the additional logging needed to help investigate the issue. For information about debug logging for client-related issues, see the articles below:
- Use the advice in this article to define a suitable log size to contain all information. Write the log to drives with sufficient space. We recommend a larger log file size, rather than a smaller one. Doing so makes sure that the relevant data is captured. If the log is too small, relevant data might not be captured.
