If the Sensor is trusted to a Manager, collect the diagnostic trace on the Manager:
- Navigate to the Devices tab, and select the Sensor from the drop-down list.
- Click the Troubleshooting tab and select Diagnostic Trace.
- Verify that the Sensor is selected under the Diagnostic trace table and then click Upload.
Close the window when you see the Download Complete message.
- Refresh the window and view the trace listed in the bottom section.
- Select the trace and click Export.
- Save the file to your local client and send it to Technical Support. Or, collect the trace file directly from the Manager.
NOTE: The trace files are uploaded to the following directory on the Manager:
\<Installation Directory>\App\temp\tftpin\<sensor name>\trace\
If the Sensor isn't trusted to a Manager, collect the Diagnostic Trace from the Sensor using TFTP:
- Set up a TFTP server.
- Log on to the Sensor via a console connection or SSH.
- Type the following commands:
Set sensor ip xxx.xxx.xxx.xxx 255.xxx.xxx.xxx (to set IP address and mask if the Sensor doesn't have them)
Set tftpserver ip x.x.x.x (to set to TFTP server IP address)
logstat all
traceupload <TraceFileName>.enc
The Sensor now uploads the trace file to the TFTP server.
NOTE: The
logstat command injects the current Sensor status to the log files.
