Can't get uninstall command from plug-in area

Technical Articles ID: KB55019
Last Modified: 2021-02-04 20:16:49 Etc/GMT

Environment

McAfee Agent (MA) 5.x

Problem

The MA client log records errors when a product is selected for Uninstall using the ePolicy Orchestrator (ePO) deployment task.

During execution of the deployment task, the error below is recorded in the clients agent log Agent_<computer_name>. log file:

Can't get uninstall command from plugin area

Cause

The message occurs when the product selected for uninstall, is no longer present on the computer.

ePO looks in the following Windows registry key for the appropriate application plug-in key:

64-bit
HKLM/Software/Wow6432Node/Network Associates/ePolicy Orchestrator/Application Plugins

32-bit
HKLM/Software/Network Associates/ePolicy Orchestrator/Application Plugins

When the key is present, it contains the uninstall command line to be executed. With the key Hive not present, the product is no longer installed.

Solution

This behavior is expected. The product is already uninstalled on the client computer.

Knowledge Center

Can't get uninstall command from plug-in area

Environment

Problem

Cause

Solution

Previous Document ID ^(Secured)

Affected Products

Languages:

Title

Title

Knowledge Center

Can't get uninstall command from plug-in area

Environment

Problem

Cause

Solution

Previous Document ID (Secured)

Affected Products

Languages:

Choose your region

Title

Title

Previous Document ID ^(Secured)