This support statement is provided by the Product Management Team.
Recent updates to this article
| April 10, 2024 |
Updated the extended support date for the following products to at least December 31, 2025:
|
| February 7, 2024 |
Removed category tags for End of Life product versions. |
| December 21, 2023 |
Updated the extended support date for some products to until at least December 31, 2024. |
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IMPORTANT: This article has been updated to extend the date for Trellix extended Windows 7 and 2008/2008R2 support for the following products:
- Application and Change Control (ACC)
- Endpoint Security (ENS)
- Host Intrusion Prevention (Host IPS)
- Trellix Agent (TA)
- VirusScan Enterprise (VSE)
Microsoft announced the following: The End of Extended Support for Windows 7 and Windows Server 2008/2008 R2 was January 14, 2020
For details, see the following articles:
Support policy for products on Windows 7 and Windows Server 2008/2008 R2, beyond January 14, 2020
Standard Support for Windows 7 and Windows Server 2008/2008 R2 was provided until December 31, 2021.
Extended support options are available for Windows 7, and Windows Server 2008/2008 R2.
We supported the following products on Windows 7 and Windows Server 2008/2008 R2 until December 31, 2021:
- Active Response
- Trellix Agent (TA)
- Application and Change Control (ACC)
- Endpoint Security (ENS)3
- Data Loss Prevention Endpoint (DLP Endpoint)1
- Drive Encryption (DE)1
- ePolicy Orchestrator (ePO)
- File and Removable Media Protection (FRP)1
- Host Intrusion Prevention (Host IPS)
- Management of Native Encryption (MNE)1
- Endpoint Detection and Response (EDR)
- VirusScan Enterprise (VSE)2, 3
1 DE, DLP Endpoint, FRP, and MNE are supported on Windows 7 only. DE, DLP Endpoint, FRP, and MNE aren't supported on Windows Server 2008/2008 R2 as part of this plan.
2 VirusScan Command Line Scanner follows the same Windows 7 and Server 2008 support timeline as VSE.
3 Owing to the SHA-256 code-signing requirements that Microsoft introduced, the listed products aren't support on Windows Server 2008 or later.
We'll continue to provide support only as long as it's technically and commercially reasonable for us and there's no external dependency.
Example: If we determine that a product requires Microsoft to provide a fix, and Microsoft can't provide the fix, we can't support the product any longer.
Future versions of our products that are released after January 14, 2020 might not support the Windows Releases listed above.
How to purchase extended support:
Customers who want to use the above products on Windows 7, or Server 2008/2008 R2, must purchase extended support to continue receiving Technical Support and content updates for these products.
Contact your Account Manager for more details about this option.
Frequently Asked Questions (FAQs)
What's being announced?
Microsoft announced the End of Life (EOL) for Windows 7 and Server 2008/2008 R2. We plan to support existing products on these operating systems after the EOL date.
Why is Trellix announcing this plan?
We want to provide transparency into its support for existing products on the operating systems below through 2025:
- Windows 7
- Windows Server 2008
- Windows Server 2008 R2
What's the timeline for supporting products on these operating systems?
We provided the current level of support for the products above on Windows 7 and Server 2008/2008 R2 until December 31, 2021.
Extended support will be available on select platforms for select products until December 31, 2025. To determine support availability, see the Supported Platforms articles below and the support timeline in this article.
For example, we support ENS on Windows Server 2008 R2, but can't support ENS on Windows Server 2008.
What products are included as part of this announcement?
The products below are included as part of this announcement:
| Product |
Extended Support End Date |
| DE1 |
December 31, 2023 |
| DLP Endpoint1 |
December 31, 2023 |
| ENS |
December 31, 2025 |
| ePO |
December 31, 2023 |
| FRP1 |
December 31, 2023 |
| Host IPS |
December 31, 2024 |
| TA |
December 31, 2025 |
| ACC |
December 31, 2025 |
| Active Response |
December 31, 2023 |
| MNE1 |
December 31, 2023 |
| EDR |
December 31, 2023 |
| VSE |
December 31, 2024 |
NOTES:
- Included server variations are ENS-Server, ACC-Server, Host IPS-Server, and VSE-Server.
- Support for all other products is handled separately from this announcement.
1 DE, DLP Endpoint, FRP, and MNE are supported on Windows 7 only. DE, DLP Endpoint, FRP, and MNE aren't supported on Windows Server 2008/2008 R2 or later as part of this plan.
How will support be handled?
We'll provide extended support until the date noted in the above table. Only product versions officially designated by us as 'extended support versions' are eligible to receive extended support on eligible operating systems until December 31, 2025.
The extended support versions will continue to receive security fixes, content updates, and case-by-case bug fixes as long as it's technically and commercially viable for us. Also, this support will continue as long as there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft can't provide the fix, we can't support the product on that operating system any longer.
What version of the included products do I need deployed to receive support?
The following versions are supported.
| Product |
Windows 7, Windows Server 2008/2008 R2,
Extended Support Version |
| DE |
7.2.91 |
| DLP Endpoint |
11.4.11 |
| ENS |
10.7.02 |
| ePO |
5.10 |
| FRP |
5.2.01 |
| Host IPS |
8.0 Patch 16 |
| MA |
5.6.6 |
| ACC |
8.3.x |
| Active Response |
2.4.3 |
| MNE |
5.0.21 |
| EDR |
3.2 |
| VSE |
8.8 Patch 163 |
1 This support applies to Windows 7 only. Windows Server 2008/2008 R2 and later support is handled separately for DLP and Encryption.
2 ENS doesn't support Windows Server 2008.
3 VSE doesn't support Windows Server 2008.
What SKUs are impacted?
This platform support EOL doesn't impact any entitlements directly. Contact your Account Manager to understand our current offerings.
What happens to my existing license?
All existing licenses are unaffected by this announcement. Extended support options are provided in addition to existing licenses at an additional charge.
Can I still receive Windows 7 and Windows Server 2008/2008 R2 support on products not included in the announcement?
Other products currently supported on these operating systems are subject to the standard EOL policy and might reach their EOL separately of the timelines listed in this announcement.
How does this announcement align with Microsoft's EOL announcements?
See the table below.
| Operating System |
Microsoft End of Support |
Trellix Support Timeline |
| Windows 7 |
January 14, 2020
Paid support for Enterprise and Pro until January 2023) |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 20251 |
| Windows Server 2008 |
January 14, 2020 |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 20251 |
| Windows Server 2008 R2 |
January 14, 2020 |
Existing support until December 31, 2021
Extended support available for eligible products until at least December 31, 20251 |
1 Support until 2025 only applies to the following products: ACC, ENS, and TA. Support until 2024 applies to HIPS and VSE. For the other listed products, support ends December 31, 2023.
What are the key milestone dates?
The key dates are as follows:
- January 14, 2020: Microsoft is no longer supporting Windows 7 and Windows Server 2008/2008 R2
- December 31, 2021: End of existing support for products on Windows 7 and Windows Server 2008/2008 R2
- December 31, 2023: End of Extended Support for products on Windows 7 and Windows Server 2008/2008 R2 for the following products: AR, DE, DLP, EDR, ePO, FRP, and MNE.
- December 31, 2024: End of Extended Support for products on Windows 7 and Windows Server 2008/2008 R2 for the following products: HIPS and VSE.
- December 31, 2025: End of Extended Support for products on Windows 7 and Windows Server 2008/2008 R2 for the following products: ACC, ENS and TA.
Is it possible to get extended support beyond the end of full support?
Yes, extended support options are available through at least 2025, unless otherwise noted in this article.
How do I obtain extended support?
To obtain extended support, work with your Account Manager.
What level of support is provided for legacy Windows platforms under extended support?
- Standard Support Period: We provide software updates and bug fixes, as long as it's technically and commercially reasonable.
- After Standard Support Ends: We limit legacy software support to address only critical issues (Severity 1, Priority 1).
Who do I contact if I have more questions?
Contact your Account Manager if you have further questions.
How will this support be priced?
There's no change in pricing for your existing licenses. There was also no added extended support charge until December 31, 2021. Contact your Account Manager about the pricing of extended support options for support.
What options do I have after the extended support dates noted in this article?
We don't expect to support these operating systems beyond the dates mentioned. We suggest migrating to Windows 10 or Windows Server 2016/2019 to continue receiving the latest security features and capabilities in the future.
Why will Trellix not support existing products on these operating systems beyond the extended support dates?
We can only provide support as long as it's technically and commercially feasible for us and there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft can't provide the fix, we can't support the product on that operating system any longer.
