Original Announcement: June 2013
This support statement is provided by the Product Management Team.
In July 2015, Microsoft announced the end of extended support for Windows Server 2003. For details, see the
Microsoft Lifecycle page.
Support policy for Enterprise Products on Windows 2003
For a limited time, we provide extended support for Windows 2003. The support is provided as long as it's technically and commercially reasonable for us to do so, and there's no external dependency. For example, if a product requires Microsoft to provide a fix and Microsoft doesn't provide the fix, then we can't support the product any longer.
NOTE: Future releases of Enterprise Products that are released after July 2015 might not support Windows 2003.
Extended support period for Enterprise Endpoint Products
Standard support for Enterprise Endpoint Products continues according to the following table. You can purchase a Custom Software Support Agreement after the end of standard support, for one year.
NOTES:
- If the product is End of Life (EOL) before the date shown, Windows 2003 support also ends on the product EOL date.
- EOL period—The time frame that runs from the day we announce product discontinuation, until the last date that we formally support the product. In general, after the EOL period is announced, no enhancements are made.
- EOL date—The last day that the product is supported, according to the terms of our standard support offering.
- You might be required to update to the latest supported patch and Anti-Malware Scan Engine throughout the supported lifecycle.
End of standard support on Windows 2003 SP3 (December 31, 2015)
| EOL Product |
EOL Version |
Comments |
| Application Control |
6.x |
Purchase extended support1 |
| Drive Encryption |
7.1.x |
No extended support |
| Endpoint Security |
10.x |
| File and Removable Media Protection |
4.3.x |
Host Data Loss Prevention (DLP Endpoint)
Host Data Loss Prevention (DLP Device Control) |
9.3 |
| McAfee Agent |
5.5.x, 5.0.x |
Purchase extended support1 |
| McAfee Agent |
4.8.x, 4.6.x |
No extended support |
Managed Optimized Virtual Environments (MOVE)
MOVE AV Multi-platform |
3.5
2.6 |
| Policy Auditor |
6.2, 6.0.x |
| Software as a Service Endpoint Protection |
All versions |
How to purchase support for Windows 2003 after the end of standard support
Customers who want to purchase support for our products on Windows 2003 after the end of standard support must work with sales to sign a Custom Software Support Letter of Agreement.
NOTES:
- Customers are required to purchase extended support to receive Windows 2003 support after the end of standard support. Custom software support can be purchased for one year.
- We reserve the right to change the terms of its support policy in this announcement at any time. We aim to provide notice of any material changes within a reasonable period before such changes.
- Because of the End of Support from Microsoft and technology limitations inherent in Windows 2003, it might not always be possible to detect or remediate threats on Windows 2003.
- For a long-term security solution on Windows 2003, consider Application and Change Control (ACC). Contact Sales for further information about ACC.
- We strongly advise that our customers upgrade to a later version of Microsoft Windows operating system to provide the best level of security coverage by its products.
Frequently Asked Questions
How long are these products supported on Windows 2003?
Standard support for Enterprise Products is only provided for a limited period, according to the table above.
Will there be another charge for supporting these products on Windows 2003 after the Microsoft EOL date?
Regular support is provided at no extra charge until standard support on Windows 2003 ends. After the standard support ends, you can purchase a custom software support package as shown in the table.
How can I obtain support on Windows 2003 after its EOL date?
To purchase extended software support if it's available, contact your account representative.
Does the level of support change on Windows 2003 after its EOL date?
Yes. During the period of standard support, software updates and bug fixes are provided as long as it's technically and commercially reasonable to do so, and there's no external dependency.
What are my long-term options for protecting Windows 2003?
To protect Windows 2003 until December 31, 2023, consider ACC.
Who can I contact if I have more questions?
Contact your account representative.
