This issue is intermittent. The next time the McAfee Agent submits its version information, it might update correctly. But, in normal agent-to-server communications, the agent does not resubmit its version information because it has not changed since the last communication.
As a workaround, you can schedule a client task on the affected clients to run a wakeup call and submit their full properties:
- Log on to the ePO Console.
- In the Client Task Catalog, create a McAfee Agent client task.
- For the client task type, select McAfee Agent Wakeup.
- Under the Options section, make sure that you select Send all properties defined by the agent policy.
- Assign this task to the affected system.
- To run at regular intervals, schedule the task.
Over time, the client systems update their version information correctly. After the client systems update their version information, you can unassign this task from them.
NOTE: If you incur problems with the above workaround, contact Trellix for assistance.
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