The MER tool collects the following data from your computer so that Technical Support can analyze and resolve issues:
- System information
- Installed software
- Hardware information
- System log messages
- Network information
- Directory listings
- McAfee / Trellix software information
Download and run the Agent MER tool for Mac:
- Download the MER tool attached to this article (agent_MacOS_mer_v2.0.zip).
- Create a temporary folder for the tool on the affected client. For example, create a folder named MERtool on the Desktop.
- Copy agent_MacOS_mer_v2.0.zip to the temporary folder on the client.
- Double-click the .zip file and extract the agent_MacOS_mer.sh file.
- Open a Terminal session from Utilities, Applications.
- Navigate to the temporary folder.
- To make the tool executable, run the following command:
sudo chmod +x agent_MacOS_mer.sh
- Type the password when prompted and press Enter.
- To execute the tool, run the following command:
IMPORTANT: You must use sudo to execute the tool with root permission.
sudo ./agent_MacOS_mer.sh
- If prompted, type the password and press Enter.
The MER tool creates an output file in the temporary folder.
- Submit the output file to Technical Support.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
