You experience issues while using MVISION Cloud products. Technical Support might require extra information about network requests that are generated from your browser while you use these products.

Follow the steps below while the issue occurs, and then provide the gathered information HTTP Archive (HAR) to Technical Support for further analysis.

HAR background details:
HAR is a format used for tracking information between a web browser and website. The file can be used for identifying performance issues and slow load times, and page rendering problems.

• If you are a registered user, type your User ID and Password, and then click Log In.
• If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

 

1. Open Chrome.
2. Open the webpage or URL that's experiencing the issue.
3. Click the Customize and control Chrome button at the top right of the screen: 
4. Click More Tools, Developer Tools.
    
5. In the top row of the panel, click the Network tab.
   You see the Record button in the top row of the tab: 
   
   IMPORTANT: The color of the button is Red to indicate that Chrome is recording. If the button color is gray, click it once, and then start recording.
    
6. Select the Preserve log checkbox.
7. Remove the existing logs from the Network tab:
   Click Clear .
    
8. Reproduce the issue.
9. Right-click the list of network requests.
10. In the pop-up, click Save as HAR with Content.
11. Name the output file, choose a location to save the file, and Click Save.
12. Select the Console tab and right-click the displayed list.
13. In the pop-up, click Save as.
14. Name the output file, choose a location to save the file and Click Save.
    Upload both the saved files to your support case.

1. Open Firefox.
2. Open the webpage or URL that's experiencing the issue.
3. Select the Firefox menu (the Hamburger menu at the top-right of the browser window).
4. Click Web Developer, Network.
   You see the Developer Network Tools open.
5. Click the Network tab.
   Reproduce the issue.
   
   NOTE: The recording starts automatically.
    
6. Right-click on the logged events and click Save All as HAR.
7. Name the output file, choose a location to save the file, and Click Save.
8. Upload the saved file to your support case.