This problem can be experienced with ePO 5.10 (build 5.10.2408) released on August 14, 2018.
An intermittent application crash on
apache.exe can occur when you have one or more tags set to evaluate on every agent-server communication.
The Windows application event log records the following
Event ID 1000 with one or both of the following details:
Faulting application name: Apache.exe, version: 2.4.33.0, time stamp: 0x5af39300
Faulting module name: RuleEng.dll, version: 5.10.0.2362, time stamp: 0x5b46f44a
Exception code: 0xc0000005
Fault offset: 0x000098a4
Faulting process id: 0x2328
Faulting application start time: 0x01d4397fabfcaa91
Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe
Faulting module path: C:\Program Files (x86)\McAfee\EPOLIC~1\RuleEng.dll
Report Id: a17ed351-a573-11e8-812e-005056aa60f3
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Apache.exe, version: 2.4.33.0, time stamp: 0x5af39300
Faulting module name: ucrtbase.DLL, version: 10.0.14393.2247, time stamp: 0x5adc1a6f
Exception code: 0xc0000409
Fault offset: 0x00087fc2
Faulting process id: 0x23c0
Faulting application start time: 0x01d4391bcf6bdbf0
Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
Report Id: 0dda92c2-a50f-11e8-812e-005056aa60f3
Faulting package full name:
Faulting package-relative application ID:
The
Server.log on the handler might contain an error similar to the following:
| E |
#05192 |
|
servdal.cpp(2224): Caught unhandled exception and modify agent props failed!
|
| E |
#05192 |
|
naimserv.cpp(717): Caught CEXCEPTIONINFOCPP: Dumping stack with module mappings
|
