まれに、DXL、ENS、MOVE for Multi-Platform Client、または VSE のインストールが失敗することがあります。インストールに失敗した場合、それぞれのインストール ログに以下のようなエラーが記録されます。
インストール ログは 2 つの場所のいずれかにあります。ePolicy Orchestrator を使用して自動的に配備された場合、ログは
\McAfeeLogs フォルダー内のシステムの temp ディレクトリにあります。手動で配備した場合、ログは
\McAfeeLogs フォルダー内のユーザーの一時ディレクトリにあります。
McAfee_Common_Bootstapper_<timestamp>.log:
<timestamp> [3960] [BootstrapperMain] Common:Product version :10.7.0
<timestamp> [3960] [BootstrapperMain] Common:Build number - 3178 , Package number - 1
...
<timestamp> [3960] [BootstrapperMain] "C:\ProgramData\McAfeeTmpInstall_Common\\mfehidin64.exe" -installcab:"vscore_all.cab" -guid:{EA334ECD-7513-486B-A265-0C698FACBB06} -log:"<path>\McAfee_Common_VSCore_Install_All_<timestamp>.log" -etl:"<path>\McAfee_Common_VSCore_Install_All_<timestamp>.etl"
<timestamp> [3960] [BootstrapperMain] PROCESS return code : 4294967295
<timestamp> [3960] [BootstrapperMain] VSCore Installation Return value : 4294967295
<timestamp> [3960] [BootstrapperMain] VSCore Installation failed!!
...
<timestamp> [3960] [BootstrapperMain] Common failed during install or Upgrade!!!
McAfee_Common_VSCore_Install_All_<timestamp>.log:
*********************************************
McAfee System Core Installer
Copyright 2005–2011 McAfee Inc.
All Rights Reserved Version SYSCORE.15.7.0.687
*********************************************
<timestamp>
...
<timestamp> - Creating AAC policy to allow NDIS Install
<timestamp> - Installing mfe_ndisfilt...
<timestamp> - NDISInstall returned hr=8004a029
<timestamp> - Got failure, reverting changes
...
<timestamp> - Lock Service DACL mfenlfk
<timestamp> - InstallCustomDriver failed
<timestamp> - mfenlfk.sys is not installed properly
<timestamp> - parseDriver: exit=0
<timestamp> - ERROR: parseFeature: Failed to parse element [Driver]
<timestamp> - parseFeature: exit=0
<timestamp> - ERROR: parseCoreInstall: Failed to parse element [Feature]!
<timestamp> - parseCoreInstall: return=0
<timestamp> - ParseXMLFile: ERROR: parseCoreInstall returned failure
<timestamp> - ParseXMLFile: return=0
<timestamp>] - Install error: un-winding install
...
<timestamp> - Returning 4294967295
McAfee_Endpoint_Bootstrapper_<timestamp>.log:
<timestamp> [6452] [BootStrapperMain] Installing Common 3178.1
<timestamp> [6452] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
<timestamp> [6452] [BootStrapperMain] Install failed return code : 4294967295
<timestamp> [6452] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
<timestamp> [6452] [BootStrapperMain] Modules Installation Failed
<timestamp> [6452] [BootStrapperMain] Exiting Installation.