Dans de rares cas, l’installation de DXL, ENS, MOVE AV Multi-Platform client ou VSE peut échouer. En cas d’échec de l’installation, les journaux d’installation correspondants enregistrent des erreurs similaires à celles ci-dessous.
Les journaux d’installation se trouvent dans l’un des deux emplacements ci-dessous. Si vous le déployez automatiquement via ePolicy Orchestrator, les journaux se trouvent dans le répertoire Temp du système dans le
\McAfeeLogs dossier. Si elles sont déployées manuellement, les journaux se trouvent dans le répertoire Temp de l’utilisateur dans le
\McAfeeLogs dossier.
McAfee_Common_Bootstapper_<timestamp>.log:
<timestamp> [3960] [BootstrapperMain] Common:Product version :10.7.0
<timestamp> [3960] [BootstrapperMain] Common:Build number - 3178 , Package number - 1
...
<timestamp> [3960] [BootstrapperMain] "C:\ProgramData\McAfeeTmpInstall_Common\\mfehidin64.exe" -installcab:"vscore_all.cab" -guid:{EA334ECD-7513-486B-A265-0C698FACBB06} -log:"<path>\McAfee_Common_VSCore_Install_All_<timestamp>.log" -etl:"<path>\McAfee_Common_VSCore_Install_All_<timestamp>.etl"
<timestamp> [3960] [BootstrapperMain] PROCESS return code : 4294967295
<timestamp> [3960] [BootstrapperMain] VSCore Installation Return value : 4294967295
<timestamp> [3960] [BootstrapperMain] VSCore Installation failed!!
...
<timestamp> [3960] [BootstrapperMain] Common failed during install or Upgrade!!!
McAfee_Common_VSCore_Install_All_<timestamp>.log:
*********************************************
McAfee System Core Installer
Copyright 2005–2011 McAfee Inc.
All Rights Reserved Version SYSCORE.15.7.0.687
*********************************************
<timestamp>
...
<timestamp> - Creating AAC policy to allow NDIS Install
<timestamp> - Installing mfe_ndisfilt...
<timestamp> - NDISInstall returned hr=8004a029
<timestamp> - Got failure, reverting changes
...
<timestamp> - Lock Service DACL mfenlfk
<timestamp> - InstallCustomDriver failed
<timestamp> - mfenlfk.sys is not installed properly
<timestamp> - parseDriver: exit=0
<timestamp> - ERROR: parseFeature: Failed to parse element [Driver]
<timestamp> - parseFeature: exit=0
<timestamp> - ERROR: parseCoreInstall: Failed to parse element [Feature]!
<timestamp> - parseCoreInstall: return=0
<timestamp> - ParseXMLFile: ERROR: parseCoreInstall returned failure
<timestamp> - ParseXMLFile: return=0
<timestamp>] - Install error: un-winding install
...
<timestamp> - Returning 4294967295
McAfee_Endpoint_Bootstrapper_<timestamp>.log:
<timestamp> [6452] [BootStrapperMain] Installing Common 3178.1
<timestamp> [6452] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
<timestamp> [6452] [BootStrapperMain] Install failed return code : 4294967295
<timestamp> [6452] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
<timestamp> [6452] [BootStrapperMain] Modules Installation Failed
<timestamp> [6452] [BootStrapperMain] Exiting Installation.