Em raras circunstâncias, a instalação do DXL, do ENS, do cliente de multiplataforma MOVE AV ou do VSE pode falhar. Quando a instalação falhar, os respectivos registros de instalação registrarão erros semelhantes aos descritos abaixo.
Os logs de instalação estão em um dos dois locais. Se for distribuída automaticamente por meio do ePolicy Orchestrator, os logs estarão no diretório Temp do sistema na
\McAfeeLogs pasta. Se forem implantados manualmente, os logs estarão no diretório Temp do usuário na
\McAfeeLogs pasta.
McAfee_Common_Bootstapper_<timestamp>.log:
<timestamp> [3960] [BootstrapperMain] Common:Product version :10.7.0
<timestamp> [3960] [BootstrapperMain] Common:Build number - 3178 , Package number - 1
...
<timestamp> [3960] [BootstrapperMain] "C:\ProgramData\McAfeeTmpInstall_Common\\mfehidin64.exe" -installcab:"vscore_all.cab" -guid:{EA334ECD-7513-486B-A265-0C698FACBB06} -log:"<path>\McAfee_Common_VSCore_Install_All_<timestamp>.log" -etl:"<path>\McAfee_Common_VSCore_Install_All_<timestamp>.etl"
<timestamp> [3960] [BootstrapperMain] PROCESS return code : 4294967295
<timestamp> [3960] [BootstrapperMain] VSCore Installation Return value : 4294967295
<timestamp> [3960] [BootstrapperMain] VSCore Installation failed!!
...
<timestamp> [3960] [BootstrapperMain] Common failed during install or Upgrade!!!
McAfee_Common_VSCore_Install_All_<timestamp>.log:
*********************************************
McAfee System Core Installer
Copyright 2005–2011 McAfee Inc.
All Rights Reserved Version SYSCORE.15.7.0.687
*********************************************
<timestamp>
...
<timestamp> - Creating AAC policy to allow NDIS Install
<timestamp> - Installing mfe_ndisfilt...
<timestamp> - NDISInstall returned hr=8004a029
<timestamp> - Got failure, reverting changes
...
<timestamp> - Lock Service DACL mfenlfk
<timestamp> - InstallCustomDriver failed
<timestamp> - mfenlfk.sys is not installed properly
<timestamp> - parseDriver: exit=0
<timestamp> - ERROR: parseFeature: Failed to parse element [Driver]
<timestamp> - parseFeature: exit=0
<timestamp> - ERROR: parseCoreInstall: Failed to parse element [Feature]!
<timestamp> - parseCoreInstall: return=0
<timestamp> - ParseXMLFile: ERROR: parseCoreInstall returned failure
<timestamp> - ParseXMLFile: return=0
<timestamp>] - Install error: un-winding install
...
<timestamp> - Returning 4294967295
McAfee_Endpoint_Bootstrapper_<timestamp>.log:
<timestamp> [6452] [BootStrapperMain] Installing Common 3178.1
<timestamp> [6452] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
<timestamp> [6452] [BootStrapperMain] Install failed return code : 4294967295
<timestamp> [6452] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
<timestamp> [6452] [BootStrapperMain] Modules Installation Failed
<timestamp> [6452] [BootStrapperMain] Exiting Installation.
