Version | General Availability | Release Notes |
4.14.2 | March 15, 2022 | Release Notes |
4.14.0 | December 2, 2021 | Release Notes |
4.12.2 | April 14, 2021 | Release Notes |
4.12 | November 17, 2020 | |
4.10.2 | September 23, 2020 | Release Notes |
4.10.0 | June 18, 2020 | |
4.8.2 | March 10, 2020 | Release Notes |
4.8 | November 12, 2019 | |
4.6.2 | March 12, 2019 | Release Notes |
4.6 | November 13, 2018 | |
4.4.2 | July 10, 2018 | Release Notes |
4.4.0 | May 8, 2018 | Release Notes |
4.2.2 | February 21, 2018 | Release Notes |
4.2 | November 29, 2017 | Release Notes |
4.0.6 | February 21, 2018 | EOL |
4.0.4 | September 6, 2017 | EOL |
4.0 | June 26, 2017 | EOL |
Advanced Threat Defense 4.x Known Issues
Technical Articles ID:
KB89507
Last Modified: 2023-06-09 11:21:54 Etc/GMT
Last Modified: 2023-06-09 11:21:54 Etc/GMT
Environment
Advanced Threat Defense (ATD) 4.x
Summary
Recent updates to this article
Date | Update |
April 22, 2022 | Minor formatting updates. No content changes. |
March 24, 2022 | Added ATD 4.14.2 details. |
February 23, 2022 | Added ATD-10177 to the "Non-critical known issues" section. |
December 3, 2021 | Added ATD 4.14.0 details. |
To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.
Contents
Click to expand the section you want to view:
Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Reference Number | Found in Version | Fixed in Version | Related Article | Issue Description |
TSNS-10190 TSNS-10338 |
4.10.0 |
Issue: ATD fails to create VM profiles of the Windows 10 1909 where the build number is for example:
18363.1016
18363.900 Cause: We validated Windows 10 1909 build 18363.418 through 18363.778 as supported in ATD 4.10. The maximum supported build for Windows 10 1909 is 18363.778. The recent Windows 10 1909 builds, such as 18363.900 and 18363.1016, have additions that aren't yet supported by ATD. If you try to create a VM profile of Windows 10 1909 with one of these unsupported builds, it fails. Workaround: Use Windows 10 1909 with a build number between 18363.418 and 18363.778 inclusive, for your VM profile. |
||
ATD-4191 | 4.8 | 4.10 | KB93050 | Issue: ATD doesn't show reports for last x Minutes, x Hours, or x Days. Solution: See the Related Article. |
4.x | N/A |
Issue: If an application error occurs during sandbox analysis, the sample doesn't run correctly and you don't get the expected verdict. An example application error is that Acrobat Reader crashes. Examples of why the error occurs is improper installation, missing application dependencies, or security hardening settings.
Solution:
|
||
ATD-4167 | 4.8 | N/A | KB92804 | Issue: Adobe Acrobat Reader crashes during a sandbox scan, which causes false malicious conviction for all PDF samples. Solution: Update or upgrade Adobe Acrobat Reader in your VM. See the related article for details. |
ATD-3677 | 4.8.0 | 4.8.2 |
Issue: You can't apply the 4.8.0.17 Detection package to ATD through the manager manually (Manage, Image & Software, Content Update, Detection
Solution: ATD 4.8.2 resolves this issue. Workaround: Use the Auto Upload option or perform the upgrade using the CLI: From the ATD Manager, perform the steps below:
From the CLI, perform the steps below:
For product documents, go to the Product Documentation portal.
|
|
ATD-3553 | 4.8.0 | 4.8.0 repost | KB92234 | Issue: Migration from ATD 4.6.x to ATD 4.8.0 fails, and the process hangs (stops responding). Cause: During the migration to 4.6.0, you may have used the system msu, instead of the ATD 4.6.0 migration msu. Solution: See the related article. |
ATD-3637 | 4.8.0 | 4.8.2 | Issue: ATD manager doesn't list previous examples of the locally saved backup. Cause: The API for the list of previous backup files returns a malformed output. Solution: ATD 4.8.2 resolves this issue. Workaround: Technical Support can address the API over a remote session. To apply this fix using a remote session, contact Technical Support. |
|
ATD-2128 | 4.x | Issue: Microsoft Office 2010 loses activation on Microsoft Windows 10 VM after you create a VM profile. Microsoft Windows 10 sandbox VM scans a sample. Microsoft Office 2010 displays the Microsoft Office Activation wizard, and requires activation. But, you've successfully activated Office in the Activate screen of the ATD manager, and correctly created the VM profile. Cause: The Office Software Protection Platform Service intervenes on your Office license while ATD creates VM profile and sandbox snapshots. As a result, the Office Software Protection Platform Service has Solution: We do not recommend the combination of Windows 10 and Office 2010 as a VM. The Office 2010 license is repeatedly lost and you're repeatedly prompted to activate Office. IMPORTANT: This recommendation is based on the Microsoft issue, documented in this article. |
||
ATD-2110 | 4.6, 4.8 | KB92074 |
Issue: Many email reports show attachments as unverified severity, and overall email verdict as
Cause: Currently, the ATD Email Connector supports only one mail per SMTP session. When you configure more than one mail per session, it might result in mails being timed out. Workaround: Configure your sender MTA as shown below for delivering emails to the ATD Email Connector:
IMPORTANT: We strongly recommend that you view the related article for more information.
|
|
TSNS-7587 | 4.x | N/A | KB91774 | Issue: ATD Email Connector intermittently fails to forward emails to a relay host that's specified using a dynamic DNS host name. Solution: Either stop using dynamic DNS or add dummy relay host rules. See the related article for more information. |
1269878 | 4.6 | 4.8 |
Issue: There's incorrect documentation in the "Prerequisites and considerations" section in Chapter 7 of the ATD product guide. The first bullet in the "Prerequisites and considerations" section is incorrect.
Original description:
"You must use the eth-0 interfaces (management ports) of the Advanced Threat Defense Appliances for cluster communication. Also, for best performance, the eth-0 interfaces of all nodes must be in the same layer-2 network of the OSI reference model." Correct description: "You must use the eth-0 interfaces (management ports) of the Advanced Threat Defense Appliances for cluster communication. NOTE: The eth-0 interfaces of all nodes must be in the same layer-2 network of the OSI reference model. This requirement is for better performance and to avoid network latency." Solution: The ATD 4.8 product guide provides the correct information. The ATD 4.6 product guide has also been updated on the Product Documentation site. |
|
1267950 | 4.6 | 4.8 | Issue: Inconsistent scan results are observed across ATD nodes in the same cluster. Solution: ATD 4.8 resolves this issue. |
|
1266987 | 4.6 | 4.8 | Issue: Antivirus DAT update fails sporadically because of a corrupt configuration file in the back-end. Solution: ATD 4.8 resolves this issue. Workaround: Toggle (enable, and then disable) the GTI HTTP Proxy setting in the ATD manager. |
|
1274528 | 4.0 | 4.8 | Issue: ATD 4.x before version 4.6.x doesn't show GAM Engine 7001.2017.3140 as installed. It shows GAM Engine 7001.2015.2026 as installed. Solution: ATD before version 4.6 doesn't support 7001.2017.3140. ATD 4.8 and later support 7001.2017.3140. |
|
1272814 | 4.6 | 4.8 | Issue: MAR timeout settings fail with HTML samples. Solution: ATD 4.8 resolves this issue. |
|
1274080 | vATD 4.x | N/A | KB91578 | Issue: Virtual ATD (vATD) is unreachable over a network after you change the MAC address of the virtual network adapter from hypervisor. Cause: vATD doesn't support changing the MAC address of its virtual network adapter. Solution: Revert the MAC address to the original address. See the related article for details. |
1269632 | vATD 4.x | N/A | KB91593 | Issue: Microsoft Windows sandbox VM shows a blue screen and crashes in vATD running on Hyper-V host. Cause: You might have enabled processor compatibility for the vATD instance in Hyper-V. Solution: Disable processor compatibility for the vATD instance in Hyper-V. See the related article for details. |
1267129 | 4.6.2 | Issue: After you upgrade to ATD 4.6.2, the configured secure NTP stops working. Cause: The ATD to Secure NTP communication breaks because the password is encrypted. Solution: Open and save the secure NTP settings. |
||
1257618 | 4.6.0 | Issue: The HTML report doesn't contain the Timeline section when you open it from a locally downloaded Complete Results .zip archive. Solution: This behavior is as expected. Generate a PDF report and view the Timeline section. The resources for the images, including timeline images, reside in the ATD back-end system. So, they're inaccessible after the report is sent from ATD and is hosted on the user's computer. To access the proper results in locally downloaded Complete Results, open the PDF that's generated for this purpose. |
||
1261609 | 4.6.0 | 4.6.2 |
Issue: The ATD cluster status becomes unstable. The Active director role flaps between a primary node and backup node.
Solution:
|
|
1260957 | 4.4.0 | 4.6.2 | KB91100 | Issue: High memory usage in SNMP subagent. Solution: Disable SNMP, and then enable it. See the related article. |
1260786 | 4.x | Issue: During boot, vATD reports the error Solution: ATD shares code between physical appliances and vATD. The service that's noted as FAILED during the vATD boot loads a kernel module that's relevant only to the hardware appliance. So, it fails when vATD loads the kernel module. You can safely ignore this error message. |
||
1260533 | 4.6 | KB91070 | Issue: You migrate to ATD 4.6.0 and the automatic VM creation runs as part of the migration process. The VM creation status indicator reports as Failed after the automatic VM creation finishes. Issue: The ATD console screen reports that the DHCP service fails to start during the operating system boot sequence. Solution: See the related article. |
|
1251840 | 4.6 | KB91018 | Issue: VMs in a hybrid cluster aren't activated correctly. Solution: See the related article. |
|
1258604 | 4.6 | KB91019 | Issue: VM creation fails intermittently after you migrate to ATD 4.6.0. Solution: See the related article. |
|
1239214 | 4.2 | 4.4 | Issue: You're unable to set virtualized nesting Windows 2012R2 Solution: vATD doesn't support Windows 2012R2 |
|
4.0 | Issue: Incoming emails aren't delivered to the receiving server. Cause: The Cisco Possible Delivery feature is not compliant with SMTP RFC 5321. So, there's a loss of emails at the receiving end, which is blamed on ATD. Solution: When the ATD scan timeout is greater than 300 seconds, you must disable Possible Delivery on your Cisco Iron Port appliance. Otherwise, the connection times out and the result is a loss of mail. NOTE: We recommend that you keep a copy of your emails at the email gateway or server. This action avoids loss of mails if there's a fail to receive condition on ATD. The scan timeout is located under ATD Manager, Manage, Email Connector, Configuration, Scanning Emails, Maximum time per email to wait for all scans to complete |
|||
1234016 | 4.4.0 | Issue: vATD isn't supported on Haswell, For example, Solution: Always deploy vATD on Sandy Bridge or newer processor architecture. |
||
1236946 | 4.2.2 | Detection Package 4.2.2.180301 | Issue: VMDK to IMG conversion doesn't respond and displays a Converting image status indefinitely. Cause: The conversion process fails in the back-end, but the ATD Manager isn't updated. Solution: Close the stuck browser window, open the ATD Manager, and log on as administrator. Navigate to Content Update and install Detection Package 4.2.2.180301. |
|
1232715 | 4.2.2 | 4.4 | Issue: You can't apply the time zone GMT + N hours. Solution: ATD 4.4 resolves this issue. |
|
1229960 1226150 |
4.2.0 4.2.2 |
4.4 | Issue: There's a memory leak in an adapter tool for Active Response integration. Solution: ATD 4.4 resolves this issue. |
|
1232010 1232741 |
4.2.2 | 4.4.2 | Issue: An application crash is reported in sandbox VM, and internet access is impeded in the VM. Solution: ATD 4.4.2 resolves this issue. |
|
1222843 | 4.0 | 4.2.2 | Issue: Unrotated log file fills up a disk partition. Solution: Upgrade to ATD 4.2.2. |
|
1227022 | 4.2 | 4.4 | Issue: When you click List Files, the Remote backup file service tries to connect using FTP even though you select SFTP. Solution: ATD 4.4 resolves this issue. Workaround: Configure ATD to use an FTP server to perform your remote backups. |
|
1222566 | 4.0 | 4.2.2 | Issue: Content Update doesn't list the latest available package when direct internet access is blocked and a proxy server needs to connect to the internet. Solution: Upgrade to ATD 4.2.2. |
|
4.2 | Issue: ATD 4.2 documentation no longer lists VMware Workstation as a supported method to create VM images. Solution: ATD 4.2 supports VMware Workstation with VMware ESXi and Microsoft Hyper-V to create analyzer VMs. NOTE: The VMDK preparation tool isn't available in the ATD 4.2 manager. IMPORTANT: This known issues article previously stated that ATD 4.2 supports only VMware ESXi and Microsoft Hyper-V to create analyzer VMs. This statement is incorrect. ATD 4.2 also supports VMware Workstation to create analyzer VMs. |
|||
1221575 | 4.2 |
Issue: You see that the DXL status is DOWN after you migrate to ATD 4.2.
Solution:
|
||
1221089 | 4.2.0.20 | 4.2.0.22 | Issue: Sample submission fails when your submission URL uses the ATD host name. For example, Solution: The ATD 4.2.0.22 content update package resolves this issue. The package is available from the ATD manager, under Manage, Image & Software, Content Update, Application Software. Future ATD releases include this content update package. Workaround: Use the ATD IP address in your URL. For example, |
|
1219011 | 4.0 | 4.2.2 | Issue: Microsoft Windows 2012 and 2016 servers don't support ePO operating system profiling. Solution: Upgrade to ATD 4.2.2. |
|
1216076 | 4.0 | Issue: Custom web certificates synchronized in secondary nodes aren't used by web server and x-mode. | ||
4.2 | Issue: Configuration of ATD to use Primary and Backup nodes in Microsoft Azure isn't supported. In case the Primary Node stops functioning, the failover doesn't work and the Backup node doesn't start. Workaround: Configure ATD to use Primary and Secondary nodes in Microsoft Azure. If the Primary node fails, the Secondary node starts and takes over. |
|||
1213997 | 4.0 | 4.2 | Issue: Email Connector directs emails to the wrong host instead of to the smart host specified in the host name. Solution: ATD 4.2 resolves this issue. |
|
1211626 | 4.0.4 | 4.2 | Issue: After you upgrade from ATD 4.0.2 to 4.0.4, your Solution: ATD 4.2 resolves this issue. |
|
1187242 | 4.0 | 4.2 | Issue: A DNS query from the sandbox VM is incorrectly sent to the preferred DNS server instead of the configured malware DNS server. Solution: ATD 4.2 resolves this issue. |
|
4.0 | Issue: For previous versions of ATD, we mandate that you enable the Allow Multiple Logins option for the admin user when you upgrade ATD. This option is on the User Management page. Solution: Although it's no longer mandatory, we still recommend that you select |
|||
4.0 |
Issue: You can't use the following IP subnet range addresses for ATD 4.0 network interfaces:
Solution: Don't use these subnets for ATD 4.0 network interfaces. This solution applies to both the physical and virtual ATD appliances.
NOTE: ATD is shipped with internal subnets for VMs (192.168.55.0/24 and 191.168.122.0/24 networks). ATD is shipped with a static routing table for these internal subnets. So, when you add ATD to your network, you must also add those subnets to your network. If your network already has the same subnet, you see a routing issue between ATD and your existing 192.168.55.0/24 and 191.168.122.0/24 networks. |
|||
4.0.2 | Issue: After you upgrade to vATD 4.0.2.42, you see that some entries under System Health are listed as Degraded and the System Health(Overall) status is listed as Uninitialized. Solution: Reapply your license. If you continue to experience issues, contact Technical Support and ask them to check and refresh your license. |
|||
4.0.2 |
Issue: After you upgrade to vATD 4.0.2.42, you can no longer connect to DXL.
Solution:
|
|||
1200244 | 4.0 | 4.0.4 | Issue: Web Server Certificate configuration isn't retained after an upgrade. Workaround: Upload the web server certificate again. Solution: ATD 4.0.4 resolves this issue. |
Back to top
Reference Number | Found in Version | Fixed in Version | Related Article | Issue Description |
ATD-10177 | 4.12 |
Issue: When you add a Gen3 model (ATD-3200, ATD-6200) node as a backup or secondary node to a hybrid ATD cluster with the Gen1/Gen2 hardware model (ATD-3000, ATD-6000, ATD-3100, ATD-6100) as a primary node, you see the error below:
Invalid Peer SysType ATD-3200 received, Not adding node |
||
ATD-9285 | 4.12 | 4.12.2 | Issue: URLs in the email report that are generated for failure to deliver emails are split at ‘:’ and displayed as separate entries. For example, |
|
ATD-4416 | 4.6 | Issue: Files with Unicode characters in their name can't be added to the whitelist from the Analysis Result page. Workaround: Go to the Global whitelist page and use the file's hash instead of its file name. |
||
ATD-8323 | 4.x | Issue: When network interfaces experience fluctuation, Malware Interface routes are deleted from the You're notified about the link fluctuation through Syslog messages that ATD generates. Solution: Restart the network service from the CLI using command |
||
ATD-3955 | 4.x |
Issue: You see different sandbox severity scan results against the same file over a period. You see different results when you scan the sample on different ATD nodes, or when you use a different VM profile.
Solution:
|
||
ATD-3565 | 4.8.0 | 4.8.2 | Issue: Support Bundle fails to run with Hardware Logs selected. Solution: ATD 4.8.2 resolves this issue. Workaround: Don't select the Hardware Logs option when you generate a Support Bundle. |
|
4.8.x 4.10.x |
Issue: ATD dashboard shows higher CPU utilization post migration to ATD 4.8.0 or later. Cause: Database record conversion for the time-zone of the past analysis records takes a long time to run. Solution: This behavior is expected. It can take several hours to a couple of days, and depends on the number of analysis reports your ATD has. NOTE: Until the conversion process is complete, the Analysis results of samples submitted post upgrade might not display in strict chronological order. This issue stabilizes and normal function is restored within 24 hours of the conversion process completion. |
|||
ATD-3518 | 4.8 | Issue: A standalone ATD with ePO enabled is placed into a load-balancing node. The ePO connection to ATD is lost and the ePO status at ATD shows Down. You also see this issue when you move a node from a load-balancing setup and set it to Standalone. Workaround: In the ATD manager, open the |
||
ATD-3454 | 4.6, 4.8 |
Issue: You access the ATD manager using only the host name. Sample submission using the REST channel or manager fails or times out with the error 401.
Workaround: Access the manager using either the FQDN or IP address.
|
||
ATD-2043 | 4.6, 4.8 |
Issue: You send an email and it's not delivered. You then see that there's no conversation log for this email.
Workaround: You must clear the cache from the Troubleshooting page in the ATD manager and resubmit the mail. You can then see the conversation log.
|
||
4.6, 4.8 | Issue: ATD can't generate a conversation log for emails sent without an attachment. | |||
ATD-3519 | 4.6, 4.8 | 4.8 | Issue: When you have multiple operating system profiles configured, and one of them fails to create a license, ATD doesn't show the VM Creation as failed. This behavior ensures that other operating system profiles continue to analyze files. Workaround: You must manually create a license for the failed operating system profile. Solution: This issue is resolved in ATD 4.8. |
|
ATD-3448 | 4.6, 4.8 | 4.8 | Issue: When an ATD user disables and then enables the ePolicy Orchestrator (ePO) or Data Exchange Layer (DXL) settings (reprovision), ePO doesn't display TIE Reputation for samples analyzed in ATD. Workaround: Make sure that McAfee Agent and ePO complete the tagging process, and the DXL broker is updated through the policy to reflect the new tagging. Run WakeUp Agent on ePO to DXL Brokers and TIE Server. NOTE: If the regular ASCI process is configured in ePO, it can update the policies on DXL and TIE Server automatically. You can see the sample's TIE Reputation in ePO. Solution: ATD 4.8 resolves this issue. |
|
TSNS-7382 | 4.6 | 4.8 | Issue: You see different scan results when the Analyze archive contents individually option is enabled or disabled. Solution: ATD 4.8 resolves this issue. |
|
ATD-2122 | 4.6 | 4.8 | Issue: MAR doesn't time out when an HTML sample scan exceeds the Solution: ATD 4.8 resolves this issue. |
|
1272909 | 4.6 | 4.8 | Issue: You delete the Minimum file size setting value and save your changes. The ATD Manager displays 0 for this setting. But, when you run the Solution: This issue is cosmetic. ATD 4.8 resolves this issue. |
|
1269664 | 4.6.2 | 4.8 | Issue: Screenshots in analysis reports are distorted or corrupted. Solution: ATD 4.8 resolves this issue. |
|
1267213 | 4.6.2 | Issue: TAXII server authentication fails if password length is not 3*N+2 characters long. N is a number value, such as 1, 2, 3, or 4. Solution: Configure a password length that matches this equation, for example 5, 8, 11, 14, or 17 characters. |
||
1261031 | 4.6 | Issue: The Manager logon screen reports that your user account is locked out after several failed logon attempts. You see this message even though the feature is disabled. Workaround: You can still log on to ATD if you provide the correct password, even after you see the error message. |
||
1247015 | 4.4.2 | Issue: After you upgrade to ATD 4.4.2, the CLI console logon screen says that its ATD version number is 4.2.2.16.64450. Solution: This issue is cosmetic. Disregard the banner. To verify your ATD system version number, log on to the CLI with |
||
1246618 | 4.4.2 | Issue: The incorrect file type for Workaround: There's no workaround. Although the file type is incorrectly reported, the |
||
1240369 | 4.4.0.26 | 4.4 | Issue: The Activation window doesn't load when you access the ATD Manager with a host name or FQDN. Your browser displays an HTTP 404 code. Solution: ATD 4.4 resolves this issue. |
|
1236191 | 4.2.0 | Issue: Email Gateway shows the result as ATD scan failed for archive samples when you disable the Analyze archive contents individually option in the analyzer profile. Solution: Make sure that the option Analyze archive contents individually is enabled in the analyzer profile. |
||
1237764 | 4.4.0 | Issue: Test connection to backup or restore host fails when the target is an ATD appliance. Solution: Avoid using ATD as a backup or restore server. |
||
1238822 | 4.4.0 | 4.4.2 | Issue: SNMP traps are generated for DXL status up and down, in case MATD is heavily loaded. Solution: ATD 4.4.2 resolves this issue. |
|
1237789 | 4.4.0 | Issue: SFTP to ATD fails for Solution: Reboot ATD. |
||
1233887 | 4.0 | KB90509 | Issue: Screenshots in the HTML analysis report don't display. You see broken links instead. Solution: This behavior is based on a limitation of product design, which we'll not change. Workaround: Check the PDF report instead of the HTML report from the ATD Manager. If you need an HTML report, download the complete result and obtain the HTML report with screenshots. See the related article for more information about this issue. |
|
1228930 | 4.2 | 4.4 | Issue: DXL communication status is always listed as UP (green) even though ePO integration is disabled. Solution: ATD 4.4 resolves this issue. |
|
1222190 | 4.2 | 4.2.2 | Issue: ATD uses fixed SAN fields when you generate a Certificate Signing Request from the manager. Solution: Upgrade to ATD 4.2.2. |
|
1223276 | 4.2.0.22 |
Issue: When you update to version 4.2.0.22:
Solution: This issue isn't an update failure. It occurs because the manager connection times out. You're advised to log back on to the ATD manager after a short time of 2–3 minutes. You then see that the update is successfully applied.
|
||
1182383 | 4.2 | N/A | KB90022 | Issue: ATD 4.2 changes to prevent the management interface from being used for potentially malicious or dirty traffic. Solution: See the related article for details. |
1219002 | 4.2 | 4.4 | Issue: Multiple logon and logoff messages are written to the syslog and audit logs. Solution: ATD 4.4 resolves this issue. |
|
1217741 | 4.2 | Issue: The LB Blacklist synchronize feature isn't supported under the reverse proxy feature for REST submission. | ||
1208475 | 4.0 | 4.2 | Issue: After you change the appliance name in CLI, the host name isn't updated in ePO and the ATD shell. Solution: Upgrade to ATD 4.2.0. |
|
1206989 | 4.0 | 4.2.2 | Issue: A scheduled backup sometimes fails with an exception. Solution: Upgrade to ATD 4.2.2. |
|
1205376 | 4.0 | 4.2 |
Issue: The serial console stops working after you upgrade to ATD 4.0.x.
Solution: Upgrade to ATD 4.2.0. Workaround: Add the following line at the end of the file |
|
4.0.2 | Issue: The ATD 4.0.2 Dashboard shows the AV Engine version as 5900, and the Content Update page (Manage, Image & software, Content Update) shows the AV Engine version as 5800. Solution: This issue is cosmetic. There's no separate DAT available for the 5900 AV engine. The engine version is parsed from the DAT, which is why the Content Update page shows the AV engine version as 5800 instead of 5900. |
|||
1191242 | 4.0 | Issue: The Workaround: Configure and apply this setting again. |
||
1187832 | 4.0 |
Issue: Validation fails for German operating systems. You see the following error:
You then see the following error: Workaround: Ignore these error messages and continue with VM creation. You see the Host verification PASS report and creation work. |
||
1198393 | 4.0 | Issue: The profiling report doesn't reflect the mail entries submitted before upgrade. | ||
1198325 | 4.0 | Issue: Filtered files are displayed as ATD cache in the profiling report of the email connector. |
Back to top
Related Information
For product documents, go to the Product Documentation portal.
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.
Affected Products
Languages:
This article is available in the following languages: