The Minimum Escalation Requirements (MER) tool collects data from the Linux system so that Technical Support can analyze and resolve a problem.
To collect the MER file from a command-line session, run the following command:
- For version 10.6.6 and later including 10.7.x:
Firewall: # /opt/McAfee/ens/fw/scripts/mfefw-mer.sh
Threat Prevention: # /opt/McAfee/ens/tp/scripts/mfetp-mer.sh
- For version 10.6.5 and earlier:
Firewall: # /opt/McAfee/mfw/bin/mfwMerTool.sh
Threat Prevention: # /opt/isec/ens/threatprevention/bin/ISecTPMerTool.sh
NOTE: Characters are case-sensitive.
The following command creates a file in your present working directory:
- For version 10.6.6 and later 10.7.x:
Firewall: mfw-mer_<date>.tar.gz
Threat Prevention: mfetp-mer_<date>.tar.gz
- For version 10.6.5 and earlier:
Firewall: mfw-mer_<date>.tar.gz
Threat Prevention: isectp-mer_<date>.tar.gz
Send the MER file to Technical Support for further analysis.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
