Fixed volumes remain locked when switching from Network Unlock to another authentication type

Technical Articles ID: KB85963
Last Modified: 2022-10-17 06:27:42 Etc/GMT

Management of Native Encryption (MNE) 5.x, 4.x

Microsoft Windows BitLocker

For details of MNE-supported environments, see KB79375 - Supported platforms for Management of Native Encryption.

You see issues in the following scenarios:

When you enable the authentication type Network Unlock
When you encrypt one or more fixed volumes
When you change the authentication method to one of the following:
- Password
- TPM
- TPM+PIN

When enabling the policy option Hardware Test, the following issue occurs after the client system restarts to perform the hardware test:

Revert to Network Unlock authentication:

Log on to the ePolicy Orchestrator (ePO) console.
Edit the MNE policy.
Click Show Advanced. Reveal the advanced options, if it's not already revealed.
Click Disable (x) for Enable hardware test.
Click Save.
Apply the policy to the client.
Retry with the appropriate authentication type.

Use recovery to unlock the fixed volumes, and then perform a policy enforcement. This action applies the auto-unlock protectors to the volumes.

See the "Recovering systems" section of the relevant MNE Product Guide for instructions on how to perform a recovery using either of the following:

For product documents, go to the Product Documentation portal.

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