How to use the Data Exchange Layer server MER tool for Linux or UNIX

Technical Articles ID: KB82851
Last Modified: 2023-01-09 07:42:47 Etc/GMT

Minimum Escalation Requirements (MER) tool for Data Exchange Layer (DXL) server for Linux or UNIX - all versions

Linux Operating System

The MER tool collects the following product data from the DXL server, so that Technical Support can analyze and resolve issues:

System Status	Default Location
Server installation logs	/tmp/*.log
Server installation logs/errors	/tmp/*.err
ERROR CP information	/tmp/ERR*
First boot and network setup information	/tmp/LOG*
McAfee Agent logs	/var/McAfee/agent/logs/*
DXL Broker component log	/var/McAfee/dxlbroker/logs/*
DXL Broker Policy	/var/McAfee/dxlbroker/policy/*

Download and run the MER tool for DXL server for Linux or UNIX:

Download the MER tool attached to this article (trellix_dxlbroker_log_collector.zip).
Extract the content of the trellix_dxlbroker_log_collector.zip file.
Copy trellix_dxlbroker_log_collector.sh to the affected client computer.
Change the file mode. Type the following command and press Enter:

chmod +x trellix_dxlbroker_log_collector.sh
Run the script. Type the following command and press Enter:

sh trellix_dxlbroker_log_collector.sh

The generated output is written to /tp/mer_dxlbroker_<hostname>_<time_stamp>.tgz
Submit the output file to Technical Support.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

NOTE: An updated version of the MER tool for DXL server for Linux or UNIX was added to this article on April 16, 2019.

For more information about using the MER tool with supported products, see KB59385 - How to use MER tools with supported Trellix products.

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