How to manually configure 8.3 shortname paths using fsutil
Last Modified: 2023-07-12 11:13:26 Etc/GMT
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How to manually configure 8.3 shortname paths using fsutil
Technical Articles ID:
KB82122
Last Modified: 2023-07-12 11:13:26 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Summary
ePO uses 8.3 shortnames when it references its own folder locations. Occasionally, you might need to manually set the shortname, especially when you migrate an ePO installation.
Problem
ePO doesn't function and can display common symptoms such as services failing to start. The System Change
One of the following apply:
Cause
ePO configuration files reference 8.3 shortname paths that don't exist on the system. For example, the orion.upload.size.threshold=9000000 orion.ldap.cache.internal.periodic.task.initial.delay=7200000 orion.upload.max.size=268435456 orion.ldap.max.query.size=2000 extension.install.dir=C\:/PROGRA~2/McAfee/EPOLIC~1/server/extensions/installed orion.exception.show.detail=false orion.email.mime.encodefilename=true core.cluster.group= extension.tmp.dir=C\:/PROGRA~2/McAfee/EPOLIC~1/server/extensions/tmp Solution
Use the
NOTE: If you make any changes, you must restart your computer for the change to take effect.
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