Unable to decrypt the hard disk on a Toshiba Portege R700
Last Modified: 2024-01-06 09:40:50 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Unable to decrypt the hard disk on a Toshiba Portege R700
Technical Articles ID:
KB71263
Last Modified: 2024-01-06 09:40:50 Etc/GMT EnvironmentDrive Encryption (DE) 7.1.x
Microsoft Windows 7 ProblemAttempt 1:
When you try to decrypt the drive on a After you start the system from the A subsequent restart reports the following error: Attempt 2: When you change the BIOS SATA mode from AHCI to Compatibility Mode, and try again to decrypt using No disks require decryption Finished decryption Removing boot protection Removal process complete Attempt 3: When you change the BIOS back to AHCI and restart it, it results in the following error: NOTE: At this point, the DE boot protection is disabled but the disk is still encrypted. You're unable to authenticate from the user's name and computer details contained in either of the following:
Attempt 4:
Force Crypt Sectors used to decrypt the drive. IMPORTANT: Before you use the Force Crypt Sectors option, contact Technical Support for assistance. To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
CauseAn issue with the Toshiba R700 BIOS causes the issue with the
SolutionUpgrade the ACPI Flash BIOS to 1.80 or later on the Toshiba R700.
Related InformationFor product documents, go to the Product Documentation portal.
Affected ProductsLanguages:This article is available in the following languages: |
|