Your system's firmware did not preserve the system memory map across the hibernate transition (when resuming from hibernation)

Technical Articles ID: KB70396
Last Modified: 2024-01-06 09:41:03 Etc/GMT

Environment

Drive Encryption (DE) 7.1.x
Endpoint Encryption for PC (EEPC) 7.0.x, 5.2.x

Microsoft Windows 7

Problem

After resuming from hibernation on Microsoft Windows 7, you see the following error:

Your system's firmware did not preserve the system memory map across the hibernate transition

Cause

There are several reasons why this can occur:

If the encryption hasn't finished the activation stage, this error message is expected because the memory map has changed since the moment hibernation was called (before PreBoot Authentication (PBA) occurs). When the resume from hibernation occurs, the PBA screen is displayed, causing the memory map to be changed.
If any memory contents have changed, such as a computer recovery (Challenge Recovery), the memory map is also changed.
If the error occurs after hibernation (and not on resuming from hibernation), the root cause is tied to issues identified in the firmware.
The system has not been restarted after activation or de-activation.

Solution

If you see the error before DE or EEPC has encrypted the disk and activated, or after a Challenge Recovery has taken place, the product is working as expected and it can't be addressed because of the nature of the memory change required by the PBA environment.

However, if you see the issue outside of this context, we advise you to contact your firmware or BIOS manufacturer to obtain an updated version of the firmware to address this issue.

Related Information

A similar issue has been identified previously on Microsoft Windows 7 (Client) and 2008 (Server).

For details about Firmware Corruption of Memory During Sleep Transitions, see this Microsoft article, which contains a detailed description of the error message, cause and steps that can be used to identify the issue.

Affected Products

Drive Encryption 7.2 (EOL)

Languages:

This article is available in the following languages:

Knowledge Center

Your system's firmware did not preserve the system memory map across the hibernate transition (when resuming from hibernation)

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Your system's firmware did not preserve the system memory map across the hibernate transition (when resuming from hibernation)

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title