How to reset the McAfee Agent GUID if computers aren't displayed in the ePolicy Orchestrator directory
Last Modified: 2023-06-06 08:50:31 Etc/GMT
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How to reset the McAfee Agent GUID if computers aren't displayed in the ePolicy Orchestrator directory
Technical Articles ID:
KB56086
Last Modified: 2023-06-06 08:50:31 Etc/GMT EnvironmentePolicy Orchestrator (ePO) 5.x
McAfee Agent (MA) 5.x ProblemComputers aren't displayed correctly in the ePO directory.
The issue can manifest with several symptoms, some of which are listed below:
CauseThe computers are imaged and deployed with the same
Solution 1CAUTION: This article contains information about opening or modifying the registry.
IMPORTANT: These instructions are intended for an ePO administrator only.
Verify the issue:
64-bit: NOTE: The agent GUID is ePO's primary method of uniquely identifying a computer. Matching
Resolve the issue:
On each affected client, delete the
Solution 2For future deployments
The ePO agent GUID is created when the MA services start with the Running For product documents, go to the Product Documentation portal.
Before you create the final image, delete the
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