We announce the End of Life (EOL) for the following ACC versions.
As of the EOL date, we'll no longer provide technical support for the product version.
Migration:
We strongly recommend that customers upgrade to the latest version of the product to ensure continued support. The summarized recommended migration paths are as follows:
For more details about product versions, see
KB87944 - Supported platforms for Application and Change Control.
Frequently Asked Questions:
Why are these versions entering EOL?
We're announcing the EOL of these versions to deliver better support and customer-requested features on the newer versions of the product. We apologize for any disruption caused and are committed to delivering continued support through the EOL process.
We're also limited in our ability to support older operating systems, such as Server 2008 and Windows XP, because of a recent announcement by Microsoft.
What's the timeline for the EOL?
The EOL timeline is as follows:
| Milestone |
Effective Date |
| End of Sale |
September 30, 2021 |
| EOL |
September 30, 2022 |
| End of Support |
September 30, 2022 |
Are any SKUs impacted by the EOL?
The EOL doesn't affect any SKUs.
What do I do with my existing ACC 8.1, 8.0, and 6.2 deployments?
See the migration table for the appropriate recommendations. These versions continue to be supported until September 30, 2022. Customers have bandwidth until September 30, 2022 to migrate or to purchase extended support.
What does support look like for the impacted versions before and after the EOL date?
We continue to provide the existing level of support until September 30, 2022. After this date, extended support options are available for select operating systems. See the table below for the appropriate KB links.
Are any operating systems impacted by the EOL?
ACC doesn't support the operating systems below beyond the September 30, 2022 EOL date. But, extended support is available for select operating systems:
What if I need support for an operating system that isn't listed in the operating system table?
Extended support options might be available. Contact your Account Manager for details.
Are there professional services available to help with my migration?
Our Professional Services are available if needed. Contact your account manager for details about pricing.
