Upgrade from ePolicy Orchestrator 5.9.x fails (SQL permissions)
Last Modified: 2023-08-10 12:11:12 Etc/GMT
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Upgrade from ePolicy Orchestrator 5.9.x fails (SQL permissions)
Technical Articles ID:
KB94975
Last Modified: 2023-08-10 12:11:12 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.x
Problem
An upgrade from ePO 5.9.x to 5.10 fails. The upgrade rolls back. The errors below are recorded in the "C:\Users\*********\AppData\Local\Temp\McAfeeLogs\EPO5100-Troubleshoot\OutputFiles\epoST.bat" 1: 20:14:14 EPO5100CALog: epoST.err: Error encountered while running command:ext.install extension=file:///C:/PROGRA~2/McAfee/EPOLIC~1/INSTAL~1/ePO/EXTENS~2/epoST.zip 1: 20:14:14 EPO5100CALog: epoST.err: 1: 20:14:14 EPO5100CALog: epoST.err: java.io.IOException: Error 0 : 1: 20:14:14 EPO5100CALog: epoST.err: The following error occurred while executing this line: 1: 20:14:14 EPO5100CALog: epoST.err: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.10.0.2428\install.xml:666: The following error occurred while executing this line: 1: 20:14:14 EPO5100CALog: epoST.err: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.10.0.2428\install.xml:214: java.sql.SQLException: CREATE DATABASE permission denied in database 'master'. Cause
The SQL account doesn't have the required permissions.
Solution
The account that you use to apply an upgrade to ePO must have the following server roles:
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