McAfee Agent fails to install locally on Windows 10
Last Modified: 2021-07-12 13:30:59 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
McAfee Agent fails to install locally on Windows 10
Technical Articles ID:
KB94675
Last Modified: 2021-07-12 13:30:59 Etc/GMT Environment
McAfee Agent (MA) 5.x Microsoft Windows 10 Problem
You are unable to install McAfee Agent on Windows 10. You see the errors below recorded in the I #6076 caShrLb Ins SOFTWARE\Network Associates\TVD\Shared Components\Framework is not present I #6076 Setup Ins No parameters required to invoke mcupdater.exe. I #6076 Setup Ins C:\WINDOWS\SysWOW64\msiexec.exe /i "C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp\MFEagent_x64.msi" ADDLOCAL=Main,Agent,Svc_x64 TRANSFORMS=:1033.mst /qb+ /l+*v "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs\MFEagent.msi.2021.07.06.12.37.11.log" SITELISTINFO="C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp" PRESERVEREPOSITORIES=True FRMINSTLOGFILE="C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs\FrmInst_ADMIN6" E #6076 Setup Ins Error trace: E #6076 Thread Ins [Main thread]-> E #6076 Setup Ins [Attempting to perform a setup operation]-> E #6076 Setup Ins [Run MSI]-> E #6076 Setup Ins error 1603: Fatal error during installation. E #6076 UI Ins Error trace: E #6076 Thread Ins [Main thread]-> E #6076 UI Ins Fatal error during installation. I #10244 Main Cle I #10244 Main Cle START [12276 /LOGDIR="C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs" "C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp"] I #10244 Common Cle WaitForSingleObject (calling FrmInst.exe, 30000) You see the errors below recorded in the CustAct [12:37:20:212] main [I] Agent installation Mode: 0 CustAct [12:37:20:216] main [I] No GPO mode detected CustAct [12:37:20:217] main [I] CustAct [12:37:20:217] main [I] Guid and TenanatId values are not passed to MSI by Bootstrap. Ignore if Bootstrap was never run. CustAct [12:37:20:218] main [I] Trying to locate Guid Registry key, for upgrade scenario. CustAct [12:37:20:218] main [I] Executing C:\Program Files\McAfee\Agent\maconfig.exe -provision -managed -dir "C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp" -logdir "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs" -nostart -check CustAct [12:37:21:625] main [E] Error trace: CustAct [12:37:21:627] main [E] [installSiteList START]-> CustAct [12:37:21:627] main [E] Error code 3221225595 from C:\Program Files\McAfee\Agent\maconfig.exe -provision -managed -dir "C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp" -logdir "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs" -nostart -check CustAct [12:37:21:628] main [I] Upgrade folder path: C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp\Upgrade CustAct [12:37:21:629] main [I] Upgrade folder SiteList path: C:\Users\ADMINI~1\AppData\Local\Temp\mfeAB44136D-380D-46CC-AE47-20A09AD6FEDF.tmp\Upgrade\SiteList.xml CustAct [12:37:21:630] main [I] installSiteList END CustomAction InstallSiteList returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (FC:F4) [12:37:21:700]: Note: 1: 2265 2: 3: -2147287035 Cause
The The error code 3221225595, when converted to a Hexadecimal format, results in 0xc000007b. The error code 0xc000007b translates into an invalid visual format. It’s often caused by either missing application files, or a corrupt system. For more information, see this Microsoft post. Solution
Unmanage the McAfee Agent, then locally provision McAfee Agent using
Affected ProductsLanguages:This article is available in the following languages: |
|