ePO 5.10 Update 10 Disaster Recovery Snapshot Restore fails
Last Modified: 2022-06-14 06:14:01 Etc/GMT
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ePO 5.10 Update 10 Disaster Recovery Snapshot Restore fails
Technical Articles ID:
KB94653
Last Modified: 2022-06-14 06:14:01 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10 Update 10
Problem
A recovery of ePO 5.10 fails while starting the Tomcat service, and rolls back the installation. The Tomcat service fails to start. The following errors are recorded in the SEVERE: Class loader creation threw exception java.io.IOException: The filename, directory name, or volume label syntax is incorrect at java.io.WinNTFileSystem.canonicalize0(Native Method) at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428) at java.io.File.getCanonicalPath(File.java:618) at java.io.File.getCanonicalFile(File.java:643) at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:174) at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:139) at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:80) at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:199) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:398) OpenJDK 64-Bit Server VM warning: ignoring option MaxPermSize=256m; support was removed in 8.0 The following errors are recorded in the MerModCALog: FAILURE: Unable to start service [MCAFEETOMCATSRV5100] CustomAction: MerMod_StartCurrentServices Cause
The recovery install failure occurs because the snapshot contained in the ePO Database is incomplete. A snapshot captured on a ePO 5.10 Update 10 server that was previously restored from a snapshot with ePO 5.10 Update 10 applied, doesn't capture all components of
To confirm if the snapshot contained in the ePO SQL database is incomplete, run the SQL query below: Result actions:
Solution
This issue is resolved in ePO 5.10.0 Update 11, which is available from either the Software Catalog or the Product Downloads site. NOTE: You need a valid Grant Number to access the update. To view all resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues. Workaround 1
If ePO 5.10 Update 10 has previously been restored from a snapshot, perform the steps below:
Workaround 2
If the snapshot contained in the ePO Database is incomplete, and ePO restore is needed, perform a manual disaster recovery. Follow the steps provided in KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure. Related InformationAffected ProductsLanguages:This article is available in the following languages: |
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