Agents receive a sitelist that contains only the handler information after ePO 5.10.0 Update 7 installation
Last Modified: 2022-07-08 08:44:03 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Agents receive a sitelist that contains only the handler information after ePO 5.10.0 Update 7 installation
Technical Articles ID:
KB93131
Last Modified: 2022-07-08 08:44:03 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.0 Update 7
Problem
Some clients have a If these clients can't communicate with the ePO server, the agent-server communications fail. On the client, the McAfee Agent (MA) McTray Information section only contains the ePO server information. No remote Agent Handlers are listed. Cause
The Agent Handler receives agent properties, from which it can't interpret the agent version correctly. The Agent Handler then sends back a sitelist with only one entry for the Primary ePO Server address. Only one entry is sent because older versions of MA only support one Agent Handler.
Solution
ePO 5.10 Update 8 prevents the issue, by not sending out a new sitelist under that condition. This issue is resolved in ePO 5.10.0 Update 8, which is available from the Product Downloads site. NOTE: You need a valid Grant Number to access the update. To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues. WorkaroundReplace the
NOTE: On Linux or macOS, zip and copy the above file to a temporary folder. For example,
For example:
Windows:
Windows:
Here,
Related Information
Also, see KB92747 - Some Agents receive a sitelist that contains only the handler information, and excludes all Remote Agent Handlers, where the same issue was reported with ePO 5.10 Update 1 and 2.
Affected ProductsLanguages:This article is available in the following languages: |
|