As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
X #8716 ScrptExe Line 11: GetOsInfo szOSType = ALL X #8716 ScrptExe Got the os info requested. 将 szOSType 设置为 WINXW:10:0:0
... X #8716 ScrptUtl Found szPlatformID in the global symbol table. X #8716 ScrptExe Line 552: XmlGetItem szPlatformID = PlatformID, , ELEMENT, 3346915045, ProductPackage25\ProductDetection2, X #8716 ScrptExe Got the value of PlatformID. Setting szPlatformID to MAC|LINUX|SCM|WIN95|WIN98|WINME|WNTW|WNTS|W2KW|W2KS|WXPHE|WXPW|WXPS|WVST|WVSTS|WNT7W X #8716 ScrptExe ReturnIf X #8716 ScrptExe Line 553: ReturnIf FALSE, FALSE X #8716 ScrptExe IsPlatformMatch X #8716 ScrptUtl bRet not in the local symbol table. Searching the global symbol table... X #8716 ScrptUtl Found bRet in the global symbol table. X #8716 ScrptExe Line 554: IsPlatformMatch bRet = WINXW:10:0:0, MAC|LINUX|SCM|WIN95|WIN98|WINME|WNTW|WNTS|W2KW|W2KS|WXPHE|WXPW|WXPS|WVST|WVSTS|WNT7W X #8716 ScrptExe Platform match failed. 将 bRet 设置为 FALSE
...
X #8716 ScrptExe Line 1378: ReportStatus Updates were not applied because the updates are not supported on this platform: EXTRADAT1000. X #8716 ScrptExe Updates were not applied because the updates are not supported on this platform: EXTRADAT1000.
... I #8716 MueEep Invoking EndUpdateDialog withTitle " Update Failed" Message " Please check the update log for more details." CountdownMessage " " CountdownValue" 0" I #8716 SessMgr Final session state is 2 I #8716 mue Updater session state = <2>, Update session result = "FAILED".