Printer Protection Rule creates 0-byte PDF files

Technical Articles ID: KB92668
Last Modified: 2022-09-06 17:35:55 Etc/GMT

Environment

Data Loss Prevention (DLP) Endpoint for Windows - all supported versions

For environment information, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

When you print sensitive information using a DLP Endpoint Printer Protection Rule, a 0-byte PDF file is created. The PDF file is blank or does not open.

Cause

Sometimes, the operating system and the third-party software might create a file container. They might create a file container even if the information specified as sensitive in the configured policy can't be transferred.

Solution

The product is working as designed.

Affected Products

Data Loss Prevention Endpoint 11.9.x
Data Loss Prevention Endpoint 11.6.x (EOL)
Known Issue/Product Defect

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Knowledge Center

Printer Protection Rule creates 0-byte PDF files

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

Knowledge Center

Printer Protection Rule creates 0-byte PDF files

Environment

Problem

Cause

Solution

Affected Products

Languages:

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