Cuando se abre una ventana de Windows Explorer (
explorer.exe ), el instalador de MSI intenta instalar ens. Intenta esta instalación aunque el producto ya esté instalado y en funcionamiento. Es posible que aparezca una ventana emergente con el siguiente mensaje:
Please wait while Windows configures McAfee Endpoint Security
La presencia de muchos
McAfee_Endpoint_CA_Unknown_<timestamp>
.log archivos puede indicar la presencia de este problema (en
%temp%\McAfeeLogs ).
A continuación se ofrece un ejemplo de un
McAfee_Endpoint_CA_Unknown archivo de registro:
<date/time> [9940] [GenericCustomAction] McAfee CustomAction : Begin GainAACAccess_Immediate
<date/time> [9940] [GenericCustomAction] CLIENTPROCESSID obtained from msi. Value : 19504
<date/time> [9940] [GenericCustomAction] SUPPORTDIR obtained from msi. Value : C:\Users\\AppData\Local\Temp\{21A798B9-A5A1-49D7-9F96-CC8B14F7EAEF}
<date/time> [9940] [GenericCustomAction] McAfee CustomAction : Begin GainMsiExclusion
<date/time> [9940] [GenericCustomAction] The PID obtained is not msiexec.exe. This could indicate a control panel uninstall.
<date/time> [9940] [GenericCustomAction] Process name : explorer.exe
<date/time> [9940] [GenericCustomAction] Let us get the PID of parent process of custom action now!
...
<date/time> [9940] [GenericCustomAction] RegQueryValueEx passed. The path of szInstallDir64 : C:\Program Files\McAfee\Endpoint Security\
<date/time> [9940] [GenericCustomAction] "C:\Users\\AppData\Local\Temp\{21A798B9-A5A1-49D7-9F96-CC8B14F7EAEF}\MfeEpAac.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security" -MsiPID 20420
<date/time>[9940] [GenericCustomAction] RunCommandLine: "C:\Users\\AppData\Local\Temp\{21A798B9-A5A1-49D7-9F96-CC8B14F7EAEF}\MfeEpAac.exe" -add -rootlocation "C:\Program Files\McAfee\Endpoint Security" -rootlocation "C:\Program Files (x86)\McAfee\Endpoint Security" -folder "C:\ProgramData\McAfee\Endpoint Security" -MsiPID 20420
<date/time> [9940] [GenericCustomAction] RunCommandLine: Launching process failed: 740
<date/time> [9940] [GenericCustomAction] !> Error - Could not run command to install app: 183
