An unexpected error occurred (when accessing the ePO console dashboard page. Event Parser service fails to start)
Last Modified: 2023-08-01 10:31:01 Etc/GMT
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An unexpected error occurred (when accessing the ePO console dashboard page. Event Parser service fails to start)
Technical Articles ID:
KB92108
Last Modified: 2023-08-01 10:31:01 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem 1
When you access the dashboards in the ePO console, the following message displays:
You observe the following:
Problem 2
The E ;#11836 EPODAL msg=Unspecified error E ;#11836 EPODAL ePOData_Connection.cpp(398): Error 0x80004005 returned from credentials callback. Database NOT available E #11836 EVNTPRSR D:\BUILD_852722\BUILD\ePO\dev\src\server\include\ePOData.inl(461): Database initialization: Failed (hr=0x80004005). E #11836 EVNTPRSR source\servinit.cpp(163): Failed to initialize database layer. Cannot continue. I #11836 EVNTPRSR EventParser Stopped. The Orion log records an error similar to the following: System Change
The SQL Server has restarted.
Cause
The SQL Server is using Dynamic TCP/IP ports instead of Static. After a system restart, dynamic ports can change.
Solution 1
Step 1 - Identify if the port is dynamic.
Solution 2
Configure SQL to use a Static port instead of Dynamic.
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