Unknown Error Occurred (when you restore the Data Loss Prevention Policy Backup File)
Last Modified: 2022-06-20 09:58:14 Etc/GMT
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Unknown Error Occurred (when you restore the Data Loss Prevention Policy Backup File)
Technical Articles ID:
KB91735
Last Modified: 2022-06-20 09:58:14 Etc/GMT Environment
Data Loss Prevention (DLP) Monitor 11.x DLP Prevent 11.x ePolicy Orchestrator 5.10.x, 5.9.x Problem
You see the following error message when you restore the DLP Policy Backup File: Cause
If the DLP extension and DLP Appliance Management extension versions are different on the ePO Server, you see the error message above. NOTE: We recommend that you have the same DLP extension version and DLP Appliance Management extension version on the ePO Server. Orion Debug logs record the following error regarding the Appliance Management extension: error message: java.lang.NoSuchMethodError: com.mcafee.csi.ame.api.ApplianceService.getAppliances(Ljava/sql/Connection;)Ljava/util/List; web application url that resulted in the error :/udlp/restoreDLP.do servlet name that resulted in the error: udlp Solution
Perform the following steps:
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