Create a new entry in the
ePOVirtualMacVendor table with the Organization Unique Identifier, which is part of the MAC address.
- Determine the MAC address to add to the ePO VendorID field:
The best way to obtain the MAC address is to identify a computer that has connected to the ePO server for the first time and removed the previous computer.
-
From the client, use the agent Status Monitor to Collect and Send Props.
-
Log on to the ePO console.
-
Click Systems.
-
Click the System Tree.
-
Locate the computer that has connected.
-
Double-click on the computer to view its properties.
-
To the right of System Information, click More. You see the MAC address collected from the client.
-
Scroll down and locate the MAC Address. Make a note of the first six digits of this MAC address in the next step (for example, 00123F21ECED).
If you can't identify a computer using the virtual MAC, you can author a report to identify the computers:
- Log on to the ePO console.
- Click Menu, Reporting, Queries.
- Click New Query.
- Click System Management, Managed Systems and click Next.
- Select Single Group Summary Table for Display Results As.
- In the Labels Are drop-down list, select MAC Address under Computer Properties, click Next, and then click Next again.
- Click Managed State under Managed Systems, select Equals from the Comparison drop-down list, and select Managed from the Value drop-down list.
- Click Run.
You now have a list of MAC addresses with a count of the number of systems reporting that MAC address. Ideally it would be a one-to-one ratio. If you have more than one system sharing the same MAC address, that is probably the issue.
- Modify the SQL script to add the computer to the tree:
Use the following SQL command syntax to add the computer to the tree:
INSERT INTO ePOVirtualMacVendor (VendorID) values ('######')
(here, ###### is the first 6 digits of the MAC address collected from the client in all caps)
Example
For a system with 00123F as the first six digits of the MAC address obtained in step 1:
INSERT INTO ePOVirtualMacVendor (VendorID) values ('00123F')
NOTE: After applying the solution, ePO still reports the client's MAC addresses as the Virtual MAC. The solution prevents ePO from using MAC addresses with the vendor ID as valid matching criteria.