Error code: 0XEE020006 - Fatal Error Getting Disk Information (displayed during preboot on some HP models)
Last Modified: 2024-01-06 09:50:33 Etc/GMT
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Error code: 0XEE020006 - Fatal Error Getting Disk Information (displayed during preboot on some HP models)
Technical Articles ID:
KB84548
Last Modified: 2024-01-06 09:50:33 Etc/GMT EnvironmentDrive Encryption (DE) 7.1.x
Known affected Hewlett Packard (HP) models:
For details of DE-supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemAfter you install and activate DE on an HP ZBook 15U, the system displays the following error:
The error is seen at the first system restart, and during preboot:
The same error is also displayed when you use the This issue is reported on a specific HP model. It's seen when the CauseUEFI on this model prevents access to the disk when the BIOS has been configured to use UEFI Legacy mode.
SolutionWe've investigated this behavior with HP and we've found that the Root Cause Analysis has been established.
A BIOS update from HP is needed to resolve this issue. Customers must contact HP Technical Support, and request a BIOS update to address this issue for this model. WorkaroundSet the UEFI boot option to UEFI Enabled and reimage the system using a UEFI image.
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