Unable to log on to the ePO console (license for ePolicy Orchestrator is invalid)
Last Modified: 2022-12-16 17:24:20 Etc/GMT
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Unable to log on to the ePO console (license for ePolicy Orchestrator is invalid)
Technical Articles ID:
KB84438
Last Modified: 2022-12-16 17:24:20 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
SummaryThis article describes an issue where the ePO Server is unable to connect to the ePO database with
In addition, you are not able to open the Problem
The following errors display when you try to log on to the ePO console: A database error occurred while getting license information. Make sure your database server is currently running. System Change
The CauseThe password was changed for the user account that the ePO server uses for authentication to the database.
Solution 1
Change the SQL/NT user password in the
Solution 2
There can be many causes due to which you can't log on to the ePO console. Many of the causes are due configuration issues, and some are product issues. A significant effort is made by support to document issues they have investigated and resolved. The help below, covers some of the search features the ServicePortal can provide. Disclaimer: It is beyond the scope of this section to cover all available features, or the combination of features. It is an effort to help customers use some of the search features. Search Tips can be found on the ServicePortal on the Knowledgebase tab. Some of the tips are located within the Search Tips option, located in the page header section. If you incur problems, contact Technical Support. See the Related Information section for details. Each article contains key symptoms and errors. To help customers, the title of each article all start with "Unable to log on to the ePO console". Followed by a differentiator contained within brackets. The structure of the title helps you to easily locate similar published content. Search example 1: To locate all articles that contain in the title the string Unable to log on to the ePO console, type the following: NOTES:
Search example 2: To locate all articles that contain in the title the string Unable to log on to the ePO console, and in the body another key word (error), type either of the following:
Option 1 NOTES:
Option 2
NOTES:
General Tips.
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