The license for ePolicy Orchestrator is invalid (accessing the ePO console page)
Last Modified: 2022-05-27 18:50:23 Etc/GMT
Affected Products
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The license for ePolicy Orchestrator is invalid (accessing the ePO console page)
Technical Articles ID:
KB76582
Last Modified: 2022-05-27 18:50:23 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem
The following error displays when you try to log on to the ePO console: A database error occurred while getting license information. Make sure your database server is currently running. The E #11244 SITEMGR ePOData::DALInitCB: Missing DB connection info in C:\PROGRA~2\McAfee\EPOLIC~1\Server\conf\orion\DBFAC4~1.PRO E #11244 EPODAL DAL2_CConnection::Init: Error 0x80000008 returned from credentials callback. Database NOT available E #11244 SITEMGR Database initialization: Failed (hr=0x80000008). The Cause
The 8.3 path for the SolutionCAUTION: This article contains information about opening or modifying the registry.
Step 1 - Determine the 8.3 notation form of the Program Files\McAfee\ePolicy Orchestrator\Server\conf\orion\db.properties file:
Step 2 - Verify the 8.3 notation form of the db.properties file matches the name and path in the registry key:
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