The following error displays when you try to log on to the ePO console:
The license for ePolicy Orchestrator is invalid
A database error occurred while getting license information. Make sure your database server is currently running.
The
EpoApSvr.log file contains the following errors:
I #11244 SITEMGR Database initialization: Starting.
E #11244 SITEMGR ePOData::DALInitCB: Missing DB connection info in C:\PROGRA~2\McAfee\EPOLIC~1\Server\conf\orion\DBFAC4~1.PRO
E #11244 EPODAL DAL2_CConnection::Init: Error 0x80000008 returned from credentials callback. Database NOT available
E #11244 SITEMGR Database initialization: Failed (hr=0x80000008).
The
orion.log file might contain the following error:
WARN [main] jni.LoadJniInitTask - Unable to load native library:C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\4.6.8.112\webapp/WEB-INF/lib/epojni java.lang.UnsatisfiedLinkError JNI_OnLoad returned an error.