How to create a Skyhigh Web Gateway Feedback file and send it to Technical Support
Last Modified: 2023-06-22 04:50:41 Etc/GMT
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How to create a Skyhigh Web Gateway Feedback file and send it to Technical Support
Technical Articles ID:
KB63289
Last Modified: 2023-06-22 04:50:41 Etc/GMT EnvironmentSkyhigh Web Gateway (SWG)
SummaryAbout the Feedback script
Usually, the first thing needed by Technical Support to debug an issue with the SWG software is a Feedback file. The Feedback file is a zipped archive that results from running the Feedback script. This archive contains important information about the SWG installation and operating system such as the following:
A Feedback file helps Technical Support troubleshoot an issue as quickly as possible.
When to run the Feedback script A Support Engineer typically advises customers as to when a Feedback file should be collected. Generally, a Feedback script should be executed while an issue occurs or shortly after an issue is replicated. If a restart or reboot of SWG is needed to alleviate an issue, the Feedback file should be collected before you restart or reboot the SWG. If you're unsure, ask the Support Engineer. SolutionHow to run the Feedback script:
There are two ways to generate a Feedback file:
To run the Feedback script from the UI:
To run the Feedback script from the CLI:
Transfer the Feedback archive file to Technical Support:
Related InformationPrevious Document ID (Secured)
7227
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