Unable to log on to the ePO console (Orion.log: Could not allocate space for object)

Technical Articles ID: KB53461
Last Modified: 7/11/2023

Environment

ePolicy Orchestrator (ePO) 5.x

Supported SQL Servers

For details about ePO- and SQL-supported environments, see KB51569 - Supported platforms for ePolicy Orchestrator.

Problem 1

You're unable to log on to the ePO console. All ePO and SQL services have started correctly without any error.

The following error displays when you try to log on locally or remotely:

You have provided invalid credentials

The Orion.log records one of the following errors:

Could not allocate space for object 'OrionAuditLog' in database 'ePO_Server_Name' because the 'PRIMARY' filegroup is full.

ERROR [pool-2-thread-10] cmd.CommandInvoker - Error invoking command:scheduler.chain
com.mcafee.orion.core.cmd.CommandException: Failed to write audit log entry:

Cause

There's insufficient hard-disk space on the ePO server or SQL Server.

Solution

To log on successfully, review the disk space on the ePO server and SQL Server, and clear the space.

If the problem remains unresolved, contact Technical Support.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

IMPORTANT: The following files are required for Technical Support:

Minimum Escalation Requirements (MER) files for your specific product. For information about downloading the MERs for each product, see KB59385 - How to use MER tools with supported products.
Other files and logs, as requested by Technical Support.

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Affected Products

ePolicy Orchestrator 5.10.x

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Knowledge Center

Unable to log on to the ePO console (Orion.log: Could not allocate space for object)

Environment

Problem 1

Cause

Solution

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Affected Products

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Unable to log on to the ePO console (Orion.log: Could not allocate space for object)

Environment

Problem 1

Cause

Solution

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Affected Products

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