Technical Support policy for legacy Windows platforms
| ACC Version |
EOL Date |
| 6.2 End of Life (EOL) |
September 30, 2022 |
| 6.2 Extended Support EOL |
December 31, 2026 |
Trellix will continue to support
Windows XP-based operating systems until December 31, 2026.
This support applies to Application Control, Change Control, Embedded Control, and Integrity Control. This legacy support includes the following:
- Windows Embedded Point of Service
- POSReady 2009
- Windows 2003, 2008, 2008 R2
- Windows XP, 7
You can manage the products with the latest ePolicy Orchestrator (ePO) versions and specific MA versions for this duration.
Microsoft no longer supports these Windows platforms. We provide Technical Support for Application Control, Change Control, Embedded Control, and Integrity Control on these platforms as long as the following conditions are met:
- Support is technically and commercially reasonable.
- There's no external dependency.
For example, if a Trellix product requires Microsoft to provide a fix and Microsoft doesn't provide the fix, Trellix can't support the product any longer.
IMPORTANT: To ensure the best level of security coverage with Trellix products, upgrade to a supported Microsoft Windows operating system version.
How to purchase support for legacy Windows platforms
Beginning January 2016, all new or renewal customers must purchase a
legacy platform support SKU to run the following products on the above-mentioned platforms:
Trellix reserves the right to change the terms of its support policy in this announcement at any time. Trellix endeavors to provide notice of any material changes within a reasonable period, before such changes occur.
| Operating System |
Application Control and Change Control Version |
ePO Version 1, 2 |
| Windows 7, 2008 R2 |
Application Control 8.3.x and earlier |
ePO 5.10.x and earlier |
| Windows 2008 |
Application Control 8.0.x and earlier |
ePO 5.10.x and earlier |
| Windows XP, 2003 |
Application Control 6.2 |
ePO 5.10.x and earlier |
| 1 |
Customers are urged to use the latest documented supported version of ePO. |
| 2 |
ePO 5.10 is supported if a supported ACC extension is used. All extensions are backward compatible. The client doesn't matter as long as the extension and MA are supported. |
Frequently Asked Questions
Will Trellix products be supported on legacy Windows platforms after they reach their EOL date?
Yes. Trellix will continue to support Application Control and Change Control on legacy Windows platforms until the stated EOL date, as long as the following conditions are met:
- Support is technically and commercially reasonable.
- There's no external dependency.
Is there another charge for supporting legacy Windows platforms with Application Control and Change Control?
Yes. Customers need to purchase a legacy platform software support package that's based on the number of nodes that run the legacy platforms.
How do I get support on Windows XP, Windows 7, Windows 2003, Windows 2008, and Windows 2008 R2 after its EOL date?
Work with your Trellix account representative to obtain legacy platform support.
What level of support is provided for legacy Windows platforms with Application Control and Change Control?
- Standard Support Period: Trellix provides software updates and bug fixes as long as it's technically and commercially reasonable.
- After Standard Support Ends: Trellix limits legacy software support to address only critical issues (Severity 1, Priority 1).
How do I know if a product is supported with legacy platform support?
- Go to the Knowledge Center.
- Select your product from the Products list on the left side of the window.
- Type the following command in the Search Term field:
"supported platforms":*/title
- Click Search.
- Open the appropriate supported platforms article.
For how long can I obtain custom software support on legacy Windows platforms?
You can obtain legacy platform support through the EOL date listed above.
Who can I contact if I have further questions?
Contact your account representative if you have further questions.
