On a Microsoft Windows operating system, if the Cryptographic Services (
CryptSvc) service fails to initialize the Catalog database, installation of one of the
SysCore drivers
mfenlfk.sys fails. The failure can occur via an ePolicy Orchestrator deployment or local installation.
From the Application log on the Event Viewer:
Type: ERROR
Source: Microsoft-Windows-CAPI2
EventID: 257
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -<Number>.
From the
McAfee_Endpoint_Bootstrapper_<timestamp>
.log:
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Installing Common 3255.2
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Install failed return code : 4294965695
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Modules Installation Failed
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Exiting Installation.
From the
McAfee_Common_VSCore_Install_All_<timestamp>
.log:
[HH:MM:SS:MSEC] - InstallCopyFile: copying to new file C:\WINDOWS\system32\drivers\mfenlfk.sys
[HH:MM:SS:MSEC] - Opening inf file C:\ProgramData\McAfee\Agent\Current\ENDP_GS_1070\Install\0000\x64\mfenlfk.inf
[HH:MM:SS:MSEC] - Manufacturer is MCAFEE
[HH:MM:SS:MSEC] - DDInstallSection is Install
[HH:MM:SS:MSEC] - PnP ID is mfe_ndisfilt
[HH:MM:SS:MSEC] - GetServiceReferenceCount: service mfenlfk has 0 references
[HH:MM:SS:MSEC] - Copying inf file...
[HH:MM:SS:MSEC] - ERROR: Failed to copy inf file C:\ProgramData\McAfee\Agent\Current\ENDP_GS_1070\Install\0000\x64\mfenlfk.inf, err=2147549183
[HH:MM:SS:MSEC] - Failed to copy inf file, hr=8000ffff
[HH:MM:SS:MSEC] - WARNING: Could not open BehaviorBlocking key
[HH:MM:SS:MSEC] - Lock Service DACL mfenlfk
[HH:MM:SS:MSEC] - InstallCustomDriver failed
[HH:MM:SS:MSEC] - ERROR: parseDriver: failed
[HH:MM:SS:MSEC] - Verifying Mfenlfk.sys is installed and running...
[HH:MM:SS:MSEC] - GetDriverService mfenlfk.sys
[HH:MM:SS:MSEC] - IsServiceExist: Service mfenlfk does not appear to be installed
[HH:MM:SS:MSEC] - VerifyMfenlfkDriverIsRunning: The mfenlfk service is not installed, which isn't an error.
[HH:MM:SS:MSEC] - parseDriver: exit=0
[HH:MM:SS:MSEC] - ERROR: parseFeature: Failed to parse element [Driver]
[HH:MM:SS:MSEC] - parseFeature: exit=0
[HH:MM:SS:MSEC] - ERROR: parseCoreInstall: Failed to parse element [Feature]!
[HH:MM:SS:MSEC] - parseCoreInstall: return=0
[HH:MM:SS:MSEC] - ParseXMLFile: ERROR: parseCoreInstall returned failure
[HH:MM:SS:MSEC] - ParseXMLFile: return=0
[HH:MM:SS:MSEC] - Install error: un-winding install