En un sistema operativo Microsoft Windows, si el servicio de servicios criptográficos (
CryptSvc) no puede inicializar la base de datos del catálogo, la instalación de uno de los
SysCore controladores
mfenlfk.sys falla. La falla puede ocurrir a través de una implementación de ePolicy Orchestrator o una instalación local.
Desde el registro de la aplicación en el Visor de eventos:
Type: ERROR
Source: Microsoft-Windows-CAPI2
EventID: 257
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -<Number>.
En el
McAfee_Endpoint_Bootstrapper_<timestamp>
.log:
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Installing Common 3255.2
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Install failed return code : 4294965695
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Modules Installation Failed
DD/MM/YYYY HH:MM:SS:MSEC [7392] [BootStrapperMain] Exiting Installation.
En el
McAfee_Common_VSCore_Install_All_<timestamp>
.log:
[HH:MM:SS:MSEC] - InstallCopyFile: copying to new file C:\WINDOWS\system32\drivers\mfenlfk.sys
[HH:MM:SS:MSEC] - Opening inf file C:\ProgramData\McAfee\Agent\Current\ENDP_GS_1070\Install\0000\x64\mfenlfk.inf
[HH:MM:SS:MSEC] - Manufacturer is MCAFEE
[HH:MM:SS:MSEC] - DDInstallSection is Install
[HH:MM:SS:MSEC] - PnP ID is mfe_ndisfilt
[HH:MM:SS:MSEC] - GetServiceReferenceCount: service mfenlfk has 0 references
[HH:MM:SS:MSEC] - Copying inf file...
[HH:MM:SS:MSEC] - ERROR: Failed to copy inf file C:\ProgramData\McAfee\Agent\Current\ENDP_GS_1070\Install\0000\x64\mfenlfk.inf, err=2147549183
[HH:MM:SS:MSEC] - Failed to copy inf file, hr=8000ffff
[HH:MM:SS:MSEC] - WARNING: Could not open BehaviorBlocking key
[HH:MM:SS:MSEC] - Lock Service DACL mfenlfk
[HH:MM:SS:MSEC] - InstallCustomDriver failed
[HH:MM:SS:MSEC] - ERROR: parseDriver: failed
[HH:MM:SS:MSEC] - Verifying Mfenlfk.sys is installed and running...
[HH:MM:SS:MSEC] - GetDriverService mfenlfk.sys
[HH:MM:SS:MSEC] - IsServiceExist: Service mfenlfk does not appear to be installed
[HH:MM:SS:MSEC] - VerifyMfenlfkDriverIsRunning: The mfenlfk service is not installed, which isn't an error.
[HH:MM:SS:MSEC] - parseDriver: exit=0
[HH:MM:SS:MSEC] - ERROR: parseFeature: Failed to parse element [Driver]
[HH:MM:SS:MSEC] - parseFeature: exit=0
[HH:MM:SS:MSEC] - ERROR: parseCoreInstall: Failed to parse element [Feature]!
[HH:MM:SS:MSEC] - parseCoreInstall: return=0
[HH:MM:SS:MSEC] - ParseXMLFile: ERROR: parseCoreInstall returned failure
[HH:MM:SS:MSEC] - ParseXMLFile: return=0
[HH:MM:SS:MSEC] - Install error: un-winding install
