On a VDI client, the DXL lookup fails with Request Timed Out
Last Modified: 2023-08-14 07:08:45 Etc/GMT
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On a VDI client, the DXL lookup fails with Request Timed Out
Technical Articles ID:
KB94958
Last Modified: 2023-08-14 07:08:45 Etc/GMT Environment
Data Exchange Layer (DXL) 5.x McAfee Agent (MA) 5.7.4, 5.7.3, 5.7.2 Problem
The DXL client is unable to connect to the ePolicy Orchestrator server. The lookup in DXL returns Request Timed Out. Cause
During the MA startup on a VDI client, the agent receives a new GUID, because of a SMBIOS change. The GUID is passed to the DXL client before the ePO server can provide the correct GUID from the deprovisioned agent. The Solution
This issue is resolved in McAfee Agent 5.7.5, which is available from the ePO Software Manager or the Product Downloads site. To view other known and resolved issues, see KB93773 - McAfee Agent 5.7.x Known Issues. NOTE: You need a valid Grant Number to access the update. Workaround
Restart the MA services. This action allows the DXL client to collect the correct GUID, and allows the DXL lookup to be successful:
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