Wits Printer service becomes unresponsive
Last Modified: 2021-05-20 07:45:03 Etc/GMT
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Wits Printer service becomes unresponsive
Technical Articles ID:
KB94477
Last Modified: 2021-05-20 07:45:03 Etc/GMT Environment
McAfee Agent (MA) 5.7.x, 5.6.x Microsoft Windows Server 2016 Wits Printer application Problem 1
Wits Printer process does not function when McAfee Agent Common Services (macmnsvc.exe) is running on the same system. When the server is running the After stopping all three McAfee Agent services, the Problem 2
Errors are recorded in the Event Viewer log: Faulting application name: WitsPrinter.exe. version: 2.4.2.0. time stamp: 0xfbc12fc6 Faulting module name: KERNELBASE.dll. version: 10.0.18362.1316. time stamp: 0x7a6bfa05 Exception code: 0xe0434352 Fault offset: 0x001146d2 Faulting process id: 0x9fc Faulting application start time: 0xWitsPrinter.exe0 Faulting application path: WitsPrinter.exe1 Faulting module path: WitsPrinter.exe2 Report Id: WitsPrinter.exe3 Faulting package full name: WitsPrinter.exe4 Faulting package-relative application ID: WitsPrinter.exe5 Errors are recorded in the Windows System Event Log: Errors recorded in the Windows Application Event Log: Faulting module name: KERNELBASE.dll, version: 10.0.14393.3986, time stamp: 0x5f77edfa Exception code: 0xe0434352 Fault offset: 0x000dc562 Faulting process id: 0x1de0 Faulting application start time: 0x01d71f6870d6a959 Faulting application path: C:\Program Files (x86)\Winn Solutions LLC\Wits Printer\WitsPrinter.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 712c7d1c-dfc8-4e96-a557-8135aaae37f9 Faulting package full name: Faulting package-relative application ID: Cause
This issue is because of port conflict. Both ports are using Port 8081.
Solution
Change the port from 8081 to something else which is free in your environment. To change the port that the McAdee Agent uses:
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