ePO Setup is "Rolling back" after "upgrading database"
Last Modified: 2023-08-07 12:22:39 Etc/GMT
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ePO Setup is "Rolling back" after "upgrading database"
Technical Articles ID:
KB93578
Last Modified: 2023-08-07 12:22:39 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.9.x
Problem
An ePO server upgrade fails. During the upgrade, you see the following message: The following is recorded in the EPO5100CALog: epoST.err: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.10.0.2428\install.xml:666: The following error occurred while executing this line: EPO5100CALog: epoST.err: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EPOCore\5.10.0.2428\install.xml:214: java.sql.SQLException: CREATE FILE encountered operating system error 3(The system cannot find the path specified.) while attempting to open or create the physical file 'G:\AppgroupC_user_data\epo_2019_Events.mdf'. EPO5100CALog: End runRemoteClentCommand(epoST,...) returnCode=1 InstallShield 11:30:39: CallScriptFunctionFromMsiCA() ends Cause
One of the following actions has occurred to the data and log files:
The paths are defined under the SQL Server instance properties, Database Settings. SolutionMake sure that the default file locations match the actual location on the physical disk.
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